Download Video hangs

K

KevinS50

Bit poster
using Download Video tool on Mac/Safari/Youtube and it hangs with 1 sec remaining even though amount of download is complete. File is not place in Downloads. Parallels Toolbox 7.1.0.
I have tried different download settings, restarted Mac.
After searching the forums, looks like similar issue have been reported with Download Video tool crashing due to YouTube changes. Any advice?
 
KevinS50 said:
using Download Video tool on Mac/Safari/Youtube and it hangs with 1 sec remaining even though amount of download is complete. File is not place in Downloads. Parallels Toolbox 7.1.0.
I have tried different download settings, restarted Mac.
After searching the forums, looks like similar issue have been reported with Download Video tool crashing due to YouTube changes. Any advice?
Click to expand...
Hello @KevinS50
Kindly collect a technical report while the issue is being reproduced (click the Parallels Toolbox icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID.
Moreover, kindly provide us with the video link you are trying to download.
Regards,
 
Trishna Oobeyram said:
Hello @KevinS50
Kindly collect a technical report while the issue is being reproduced (click the Parallels Toolbox icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID.
Moreover, kindly provide us with the video link you are trying to download.
Regards,
Click to expand...
what a difference a day makes! So today everything worked as it should. I'm not sure what was happening yesterday, but today there is no issue. Thanks for responding Trishna!
 
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