Download video stopped working

Discussion in 'Parallels Toolbox for Mac' started by KreelaM, Feb 17, 2023.

  1. KreelaM

    KreelaM Bit poster

    Messages:
    9
    As of this morning no youtube video has succeeded in downloading, although I could download videos with Wondershare Ultimate Video Converter. They all received the same error. I tried to right-click and copy URL, then I tried to right-click and copy current URL. Normally I don't use the Safari extension, even though I have it installed. I tried two different browsers: Opera and Safari.

    My O.S. is 13.2.1 Ventura on an M1 iMac, which is up-to-date. Two days ago I successfully downloaded videos. Restarting the Toolbox did not help, nor did changing download options help.
     

    Attached Files:

  2. KreelaM

    KreelaM Bit poster

    Messages:
    9
    I also tried removing and reinstalling Parallels Toolbox afterwards. And I tried different resolutions for the downloading.
     
  3. carloscmbm

    carloscmbm Bit poster

    Messages:
    1
    [As of this morning no youtube video has succeeded in downloading, although I could download videos with Wondershare Ultimate Video Converter. They all received the same error. I tried to right-click and copy URL, then I tried to right-click and copy current URL. Normally I don't use the Safari extension, even though I have it installed. I tried two different browsers: Opera and Safari.]

    I got the same issue since this morning
     

    Attached Files:

  4. kenm10

    kenm10 Bit poster

    Messages:
    6
    same issue here 2 days ago it worked now not working
    any help?
     
  5. Shery

    Shery Bit poster

    Messages:
    3
    Same here i am also experiencing the same issue, none of video/audio can be downloaded from youtube right now via Parallels Tools box - Mac Mini M1 / macOS Ventura 13.1 / Toolbox - Version 6.0.1 (4541)
     
  6. Merlyn

    Merlyn Bit poster

    Messages:
    3
    Same problem here. May have started right after 13.2.1 update 2 days ago. M1 Macmini
     
  7. kenm10

    kenm10 Bit poster

    Messages:
    6
    Im at os 12.6 so it wasnt a update
    Probably You tube changed their side
     
  8. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings,
    To proceed with investigation, kindly collect a technical report as per this article: https://kb.parallels.com/en/124107
    While report is gathering, you can paste the link in the issue description so we could test it locally.
    Then copy 9-digit ID of the report and provide it in a reply message.
    Looking forward to hearing from you.
     
  9. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings,
    To proceed with investigation, kindly collect a technical report as per this article: https://kb.parallels.com/en/124107
    While report is gathering, you can paste the link in the issue description so we could test it locally.
    Then copy 9-digit ID of the report and provide it in a reply message.
    Looking forward to hearing from you.
     
  10. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings,
    To proceed with investigation, kindly collect a technical report as per this article: https://kb.parallels.com/en/124107
    While report is gathering, you can paste the link in the issue description so we could test it locally.
    Then copy 9-digit ID of the report and provide it in a reply message.
    Looking forward to hearing from you.
     
  11. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings,
    To proceed with investigation, kindly collect a technical report as per this article: https://kb.parallels.com/en/124107
    While report is gathering, you can paste the link in the issue description so we could test it locally.
    Then copy 9-digit ID of the report and provide it in a reply message.
    Looking forward to hearing from you.
     
  12. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings,
    To proceed with investigation, kindly collect a technical report as per this article: https://kb.parallels.com/en/124107
    While report is gathering, you can paste the link in the issue description so we could test it locally.
    Then copy 9-digit ID of the report and provide it in a reply message.
    Looking forward to hearing from you.
     
  13. KevinE6

    KevinE6 Bit poster

    Messages:
    1
    Report ID 418696743
    Video and audio downloading are not working today.
     
  14. Shery

    Shery Bit poster

    Messages:
    3
    Please investigate - Report ID 418707954
     
  15. PedramO

    PedramO Bit poster

    Messages:
    1
    Same issue here, and I tried different MACs and different YouTube videos or Audios. All, fail.
    It seems YouTube has changed their API again !
     
  16. HermannN

    HermannN Bit poster

    Messages:
    1
    Video downloads from YouTube seam not working since about 2-3 days, Report-ID 418737818
     
  17. DonaldC9

    DonaldC9 Bit poster

    Messages:
    1
    I too have the same problems as those above. I sent a copy of the technical data report with ID 418761299. I tried a number of times to open a ticket with this number as per your instructions in the app, but the menus available on your support site just go round to the same places for self-help so I can not open a ticket.
     
  18. KarelG1

    KarelG1 Bit poster

    Messages:
    1
    The Download video feature stopped working, tested with Youtube. The technical report ID: 418772911.
     
  19. MarcoM23

    MarcoM23 Bit poster

    Messages:
    1
    I have the same problem. I can't download videos from YouTube. I still can do it from Facebook. Here you are the issue report id: 418800867
     
  20. ScottG19

    ScottG19 Bit poster

    Messages:
    1
    I am having the same problem. Here is my report ID 418802592. I really need this feature to work again.
     

    Attached Files:

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