Email Support Sucks!

Discussion in 'Parallels Desktop for Mac' started by DubWise, Mar 7, 2007.

  1. bigredcndymn

    bigredcndymn Bit poster

    Messages:
    3
    Email sucks

    I hate to be a party pooper, but I have been running Parallels for almost a year, and I use it daily at work, and it runs for days on my Mac without shuting down and I have had no problems of any kind!!
     
  2. dkp

    dkp Forum Maven

    Messages:
    1,367
    The current conversation regards the fact that the support falls short of this. I've also never had a problem but both of us know that is not universal. And if you've been paying attention you'll know from second hand information that the support for the product has left a growing number of customers and beta testers dissatisfied.
     
  3. b.c

    b.c Junior Member

    Messages:
    10
    just to chime in on a few points brought up in this thread:

    - I too have been waiting for a reply longer than the promised "within 3 business days" response to my email for support. After the automated response -- nada.

    - I'm lucky I discovered this forum before it seems to have gone "stealth", at least from Parallels Inc point of view. At least there's some good information around here.

    - my problem doesn't seem uncommon (broken Shared Networking), however it hasn't yet been solved in the forums, as best I can tell. or at least there seem to be a lot of different variations of the problem and no conclusive solution.

    and so, I wait (im)patiently for some sign of life from the Mythical Parallels Support Team(MPST)

    - in spite of my particular problem, I think Parallels is a great product, I don't regret buying it. it just lacks good support.

    Q: can anyone confirm actually receiving an email response from the MPST(tm) ?
     
  4. Ynot

    Ynot Pro

    Messages:
    387
    I can confirm. :) But i'm not in support team, guys.
     
  5. sidssp

    sidssp Hunter

    Messages:
    182
    It is good to see someone from Parallels responding to the Parallels Support Forum and I am glad to see you busy helping out. But it also makes me wonder why the support team wouldn't respond. Can you tell me who is supposed to monitor this forum?
     

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