Error Code 0 513 while reinstalling

Discussion in 'Parallels Toolbox for Mac' started by EricM41, Sep 12, 2024.

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  1. EricM41

    EricM41 Bit poster

    Messages:
    2
    Have been attempting to reinstall Parallels Toolbox for Mac. Attempts to install then comes up error code 0 513 and stops.
     

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    EricM41, Sep 12, 2024
    #1
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    462
    Hello EricM41,

    Please reproduce the issue and collect a technical report :
    1. Enable detailed log messages: Click the Parallels Toolbox icon > Click on the little gearbox > Preferences > enable the "Use detailed log messages" checkbox" > click the "X" button on the left side to close the preferences box
    2. Collect a technical report: Click the Parallels Toolbox icon > Click on the little gearbox> Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
     
    Adeboye Adeotan, Sep 13, 2024
    #2
  3. EricM41

    EricM41 Bit poster

    Messages:
    2
    I am sorry, but I am unable to enable log messages and collect a technical report because Parallels Toolbox has somehow been deleted and therefore the Toolbox icon cannot be accessed.
     
    EricM41, Sep 19, 2024
    #3
  4. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    462
    Hello Eric,

    Kindly collect Toolbox logs from your host Mac by following the steps provided below:

    1. Open Terminal on your Mac (Applications > Utilities > Terminal) and execute the following commands one after another:

      cd ~/Desktop && zip -r ToolboxLogs.zip ~/Library/Logs/prl.toolbox/
    2. Upload the ToolboxLogs.zip file to https://support-fileshare.alludo.com/api/fileShare?id=6cae4d01-3af4-4f50-a201-cd27b21ca1d4

    Kindly let us know as soon as the above steps have been completed.
     
    Adeboye Adeotan, Sep 30, 2024
    #4

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