Error Message when trying to open Parallels on an iMac

[Hayley Solich]

I have been successfully using my Parallels program since August to run my PC based programs. Yesterday when I tried to log in I got this error message.

Virtual machine cannot be started because of the following problem:

Parallels Desktop is unable to access the virtual hard disk image file /Users/hayleysolich/Documents/Parallels/Microsoft Windows XP/winxp.hdd. The file is used by other application.


I'd really appreciate any help anyone can give me as to how I sort this issue out. I've tried looking to see if there is any other program that I know of that may be using the image but there is nothing else open and the error occurs even after I shut everything down and reboot.

Thanks in advance for any help, as I am losing money while it is down as I do my bread and butter graphics work on Parallels.

 

[voobrajulia]

Hello,

Please try this article, it should help:

http://kb.parallels.com/en/4938

 

[Hayley Solich]

Please click one of the Quick Reply icons in the posts above to activate Quick Reply.

Thank you so much. That has fixed the issue. I really appreciate your time.
Regards
Hayley

 

[Ian Cameron]

Warning

I am pretty sure I followed the instructions perfectly and ended losing all data and having to reload windows.

Back everything up before performing what appears to be simple solution.