Error message: Windows cannot access \\Mac\Home\Documents, followed by losing my mouse

On a Windows update this morning, I was prompted to update Parallels Desktop. Doing so generated the message Windows cannot access \\Mac\Home\Documents. Following Knowledge Base Article ID: 123540, I followed the direction to Take Snapshot and Uninstall Parallels Tools. There were two entries for Parallels Tools, I uninstalled the first. When I did this, my mouse no longer worked in the Windows screen. I have searched all of the help topics and cannot find any solution. Not only can I no longer access any documents within Windows, but also my mouse does not work. What is happening here?

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You can still use keyboard. Complete installing Parallels Tools from the virtual dvd drive or you can revert to snapshot and reinstall Parallels Tools.

 

Thank you. Nothing happened when I tried installing Parellels Tools from the virtual dvd drive. I reverted to snapshot but do not know how to reinstall Parallels Tools. Will this repair the \\Mac\Home\Documents problem?

 

I should explain that following Article ID: 4841 I am obliged to uninstall the (2) existing copies of Parallels Toolbox. As I have explained, if I try to uninstall Parallels Toolbox I lose my mouse. How do I resolve this problem? I still have no access to my Mac files on my Windows screen. What do you suggest I do?

 

Never mind. I fixed the apparent problem by going to Actions|Reinstall Parallel Tools I can now reference files on my Mac and I have use of my mouse. I do note that there are still two Parellel Tools entries in the list of programs that comes up when I go to Control Panel, Programs, Uninstall a program.

 

Hi @StephenB11 , please help us with the screenshots, we will check and help you out.