Error message: Windows cannot access \\Mac\Home\Documents, followed by losing my mouse

S

StephenB11

Bit poster
On a Windows update this morning, I was prompted to update Parallels Desktop. Doing so generated the message Windows cannot access \\Mac\Home\Documents. Following Knowledge Base Article ID: 123540, I followed the direction to Take Snapshot and Uninstall Parallels Tools. There were two entries for Parallels Tools, I uninstalled the first. When I did this, my mouse no longer worked in the Windows screen. I have searched all of the help topics and cannot find any solution. Not only can I no longer access any documents within Windows, but also my mouse does not work. What is happening here?


 
StephenB11 said:
On a Windows update this morning, I was prompted to update Parallels Desktop. Doing so generated the message Windows cannot access \\Mac\Home\Documents. Following Knowledge Base Article ID: 123540, I followed the direction to Take Snapshot and Uninstall Parallels Tools. There were two entries for Parallels Tools, I uninstalled the first. When I did this, my mouse no longer worked in the Windows screen. I have searched all of the help topics and cannot find any solution. Not only can I no longer access any documents within Windows, but also my mouse does not work. What is happening here?
Click to expand...
You can still use keyboard. Complete installing Parallels Tools from the virtual dvd drive or you can revert to snapshot and reinstall Parallels Tools.
 
Ajith@Parallels said:
You can still use keyboard. Complete installing Parallels Tools from the virtual dvd drive or you can revert to snapshot and reinstall Parallels Tools.
Click to expand...
Thank you. Nothing happened when I tried installing Parellels Tools from the virtual dvd drive. I reverted to snapshot but do not know how to reinstall Parallels Tools. Will this repair the \\Mac\Home\Documents problem?
 
I should explain that following Article ID: 4841 I am obliged to uninstall the (2) existing copies of Parallels Toolbox. As I have explained, if I try to uninstall Parallels Toolbox I lose my mouse. How do I resolve this problem? I still have no access to my Mac files on my Windows screen. What do you suggest I do?
 
Never mind. I fixed the apparent problem by going to Actions|Reinstall Parallel Tools I can now reference files on my Mac and I have use of my mouse. I do note that there are still two Parellel Tools entries in the list of programs that comes up when I go to Control Panel, Programs, Uninstall a program.
 
You must log in or register to reply here.
Back
Top