Error resolution Display in MAC after install Client RAS v.19.0

Discussion in 'Parallels Remote Application Server' started by marlynU, Jul 29, 2022.

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  1. marlynU

    marlynU Bit Poster

    Messages:
    5
    Error resolution Display in MAC after install Client RAS v.19.0


    when connected from mac via ras client v.19 the resolution is very high and the remote screen shows thumbnail icons, text and applications.
    It happened from the last update v19
     
  2. marlynU

    marlynU Bit Poster

    Messages:
    5
    Pantalla del equipo remoto se muestra en miniatura MAC después de instalar Client RAS v.19.0
     

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  3. SilvanC

    SilvanC Parallels Developers

    Messages:
    17
    Hello,
    Are you launching a new session or reconnecting to an existing disconnected session? If it's the latter, logging off and back in could help solve the issue
     
  4. marlynU

    marlynU Bit Poster

    Messages:
    5
    It was done in both ways: with the existing session and with a new one, both with the same resolution error.
     

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