Error resolution Display in MAC after install Client RAS v.19.0

Discussion in 'Parallels Remote Application Server' started by marlynU, Jul 29, 2022.

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  1. marlynU

    marlynU Bit poster

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    6
    Error resolution Display in MAC after install Client RAS v.19.0


    when connected from mac via ras client v.19 the resolution is very high and the remote screen shows thumbnail icons, text and applications.
    It happened from the last update v19
     
    marlynU, Jul 29, 2022
    #1
  2. marlynU

    marlynU Bit poster

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    Pantalla del equipo remoto se muestra en miniatura MAC después de instalar Client RAS v.19.0
     

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    marlynU, Jul 30, 2022
    #2
  3. SilvanC

    SilvanC Member

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    22
    Hello,
    Are you launching a new session or reconnecting to an existing disconnected session? If it's the latter, logging off and back in could help solve the issue
     
    SilvanC, Aug 1, 2022
    #3
  4. marlynU

    marlynU Bit poster

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    It was done in both ways: with the existing session and with a new one, both with the same resolution error.
     
    marlynU, Aug 1, 2022
    #4

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