I opened a support ticket and it's been escalated to the development team.
Just a quick update: we haven't found any quick solutions so far, therefore the case has been escalated to the Development Team.
Once they respond, the ticket will automatically reopen, and we'll get back to you with the update.
In the meantime, until there is any new information, we're temporarily closing the ticket (you may get an automatic survey, please disregard it, as the actual case is "In Engineering").
However, you can at any moment respond to this e-mail (request an update on the status of the issue, ask an additional question etc), and the ticket will also automatically re-open.