Failed to decrypt received data?

Discussion in 'Parallels Remote Application Server' started by springbox, Jun 29, 2020.

  1. springbox

    springbox Bit Poster

    Hi guys

    Remote Application Server v16.5.5 (build 20978). Windows Server 2012 R2
    We have started to get the following message a lot in the server monitor file :

    [E 06/00000045/T3AA8/P06D0] 29-06-20 08:16:51 - Failed to decrypt received data.

    Any idea what this means?

    We are also having printing problems again where the print job gets to the server print spooler but then just stays there

    Wonder if the two are connected?


  2. jpc

    jpc Kilo Poster

    @springbox The the "Failed to decrypt received data." means that one or more RAS messages could not be decrypted. If this happens often without any known underlying network disconnections (such as restarting the publishing agent host or process), it could cause errors when performing RAS-related actions such as getting the list of available applications or launching an published application/resource.

    Unless the error also occurs around the time that the print spooler issue occurs, I do not think that the two events should be affecting each other.

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