Failed to get Audio from Youtube

Discussion in 'Parallels Toolbox for Mac' started by AndyTheJunkFoodKing, Nov 8, 2018.

  1. AndyTheJunkFoodKing

    AndyTheJunkFoodKing Bit Poster

    Messages:
    12
    Hello, i'm trying to download audio from Youtube but i get this error on every video i try. It seems in the recent update you guys fixed the video downloader but now the audio download isn't working.
    [​IMG]
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,259
  3. AndyTheJunkFoodKing

    AndyTheJunkFoodKing Bit Poster

    Messages:
    12
    yes it still works on SoundCloud. Youtube is my most used website tho
     
  4. sergk

    sergk Parallels Developers

    Messages:
    141
    Hi @AndyTheJunkFoodKing,

    could you please provide us with link to video on youtube?
    Also you need to generate technical report (open Toolbox --> press on cogwheel button --> Help --> Send Technical Data), send it and post it's ID here.
    Sometimes youtube changes the way how video/audio is stored. We need to look at the video link and your report to understand what can be done here.
     
  5. MarkLe

    MarkLe Bit Poster

    Messages:
    4
    Just tried to download audio from YouTub, but I'm having the exact same issue. Technical data has been sent. ID = 284075997
     
  6. AndyTheJunkFoodKing

    AndyTheJunkFoodKing Bit Poster

    Messages:
    12
    Report ID: 284093086
    Here is the link to the audio i was trying to download:

     
  7. sergk

    sergk Parallels Developers

    Messages:
    141
    Thanks for sending technical details report. We're investigating your issue.
     
  8. AndyTheJunkFoodKing

    AndyTheJunkFoodKing Bit Poster

    Messages:
    12
    You guys fixed it! thank you so much!
    It's def my most used tool in the Toolbox, too bad websites change their API often. Well thanks again!
     
  9. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,259
    Hi @AndyTheJunkFoodKing , thank you for letting us. Glad that your issue is resolved. Please let us know if you were trying to download any videos uploaded by VEVO channel in youtube.
     

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