Failed to init virtual machine monitor

I just installed Parallels Desktop on my mac and I can't seem to get it to work. Everytime I try to run a virtual machine I get an error:

Failed to init virtual machine monitor.

Parallels Desktop cannot start the virtual machine. Please contact the Parallels support team for assistance.

No matter what guest OS I use, it simply won't run. Any ideas? I would like to get this working.

Thanks.

 

I take it this is not a common problem? I just installed Parallels Desktop 7, go through the wizard to setup a new machine and I get that error near the end of the wizard no matter which guest OS I choose.

I would like to purchase Parallels Desktop 7 but I'm hesitant to buy it and get no help on the matter.

 

Hi Maverick9

please generate a problem report (Help->Report a problem) and post it's id here.

Thanks in advance.

 

Hi Stuw,

Here's the report id: 12654450

Thanks,

 

Any word on what may be causing the issue? I've re-installed it a few times and I still have no luck. It's a bit frustrating as I'd really like to try it out and more than likely purchase it.

 

Anything at all... ?

 

Do I need to pay to get support, or could you tell me where I could go to get some support? I hope you can understand my frustration.

Is there any additional information I can provide you with?

 

sorry for the long delay, we are still investigating your problem.

 

Having exactly the same problem. May try Parallels 6 and see if that works...

 

Glad I'm not the only one having this issue, but it sucks we still have no idea what could be causing it. At this rate my trial will expire before I even get a chance to try it out.

VMware fusion works fine, may end up going with that but I've heard Parallels offers better 3D acceleration... sigh.

 

Could be worse buddy. I've already paid :-/
The odd thing is it was all working fine til a couple of months ago.
May just switch to VMWare myself.

fyi -- the 3D is much better on Parallels. When it works.

 

Interesting, I was just about to consider paying for it to see if that fixes the issue... Looks like it doesn't.

It's an odd error for sure, I can't figure out what could possibly be causing it.

Are you by chance using more than one monitor?

 

Nope. Just the one. It's really inexplicable. I've tried uninstalling/reinstalling and even reformatting my hard drive and starting my whole system from scratch. No dice thus far.

 

Hmm I wonder if we'll get any response as to what may be causing the issue, considering it's been almost 2 weeks since the initial thread...

 

Well I decided to give Parallels 6 a try, and basically whenever I attempt to start a virtual machine my entire computer reboots...

 

Could you please save hardware info
sysctl -a hw > hw.txt
and send hw.txt to me
Also problem report for Parallels Desktop 6 issue could help us too.

Please, create a problem report for your issue and additional hardware info using
sysctl -a hw > hw.txt

 

Here yah go:

Code:

hw.ncpu: 4
hw.byteorder: 1234
hw.memsize: 8589934592
hw.activecpu: 4
hw.physicalcpu: 4
hw.physicalcpu_max: 4
hw.logicalcpu: 4
hw.logicalcpu_max: 4
hw.cputype: 7
hw.cpusubtype: 4
hw.cpu64bit_capable: 1
hw.cpufamily: 1418770316
hw.cacheconfig: 4 1 1 4 0 0 0 0 0 0
hw.cachesize: 8589934592 32768 262144 6291456 0 0 0 0 0 0
hw.pagesize: 4096
hw.busfrequency: 396000000
hw.busfrequency_min: 396000000
hw.busfrequency_max: 396000000
hw.cpufrequency: 4300000000
hw.cpufrequency_min: 4300000000
hw.cpufrequency_max: 4300000000
hw.cachelinesize: 64
hw.l1icachesize: 32768
hw.l1dcachesize: 32768
hw.l2cachesize: 262144
hw.l3cachesize: 6291456
hw.tbfrequency: 1000000000
hw.packages: 1
hw.optional.floatingpoint: 1
hw.optional.mmx: 1
hw.optional.sse: 1
hw.optional.sse2: 1
hw.optional.sse3: 1
hw.optional.supplementalsse3: 1
hw.optional.sse4_1: 1
hw.optional.sse4_2: 1
hw.optional.x86_64: 1
hw.optional.aes: 1
hw.optional.avx1_0: 1
hw.machine = x86_64
hw.model = MacPro3,1
hw.ncpu = 4
hw.byteorder = 1234
hw.physmem = 2147483648
hw.usermem = 1297084416
hw.pagesize = 4096
hw.epoch = 0
hw.vectorunit = 1
hw.busfrequency = 396000000
hw.cpufrequency = 5032704
hw.cachelinesize = 64
hw.l1icachesize = 32768
hw.l1dcachesize = 32768
hw.l2settings = 1
hw.l2cachesize = 262144
hw.l3settings = 1
hw.l3cachesize = 6291456
hw.tbfrequency = 1000000000
hw.memsize = 8589934592
hw.availcpu = 4

Would be awesome if we could get this to work... I actually just bought Parallels thinking I may have better luck with "official" support and still no dice.



Perhaps there's a driver conflict? I wonder what drivers it may affect...

 

Thanks for info

Sorry, this problem is very rare, we are trying to understed what's wrong...

Thanks.

 

cpu speed

Maverick,

Thank you for your kind assistance! Your info is very helpful. We have registered only 4 cases of a kind and we lacks specific diagnostics. Could please prepare for us additional specific info? We'd need "sysctl machdep > machdep.txt".

For now it really looks like your Mac goes a little bit crazy since it has reported a cpu speed different from the one available in the model description. Have you installed some specific boost software? Do you have some specific hardware? Is it Apple Mac or Hackintosh?

Thank you for your cooperation. The problem is rare and we are really interested in fixing it to make our product better and our customers more satisfied with Parallels quality.

Best regards,
Anna

 

Here's the output for sysctl machdep:

Code:

machdep.cpu.max_basic: 13
machdep.cpu.max_ext: 2147483656
machdep.cpu.vendor: GenuineIntel
machdep.cpu.brand_string: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
machdep.cpu.family: 6
machdep.cpu.model: 42
machdep.cpu.extmodel: 2
machdep.cpu.extfamily: 0
machdep.cpu.stepping: 7
machdep.cpu.feature_bits: 3219913727 530244543
machdep.cpu.extfeature_bits: 672139520 1
machdep.cpu.signature: 132775
machdep.cpu.brand: 0
machdep.cpu.features: FPU VME DE PSE TSC MSR PAE MCE CX8 APIC SEP MTRR PGE MCA CMOV PAT PSE36 CLFSH DS ACPI MMX FXSR SSE SSE2 SS HTT TM PBE SSE3 PCLMULQDQ DTES64 MON DSCPL VMX EST TM2 SSSE3 CX16 TPR PDCM SSE4.1 SSE4.2 POPCNT AES PCID XSAVE OSXSAVE TSCTMR AVX1.0
machdep.cpu.extfeatures: SYSCALL XD EM64T LAHF RDTSCP TSCI
machdep.cpu.logical_per_package: 16
machdep.cpu.cores_per_package: 8
machdep.cpu.microcode_version: 35
machdep.cpu.processor_flag: 1
machdep.cpu.mwait.linesize_min: 64
machdep.cpu.mwait.linesize_max: 64
machdep.cpu.mwait.extensions: 3
machdep.cpu.mwait.sub_Cstates: 4384
machdep.cpu.thermal.sensor: 1
machdep.cpu.thermal.dynamic_acceleration: 1
machdep.cpu.thermal.invariant_APIC_timer: 1
machdep.cpu.thermal.thresholds: 2
machdep.cpu.thermal.ACNT_MCNT: 1
machdep.cpu.thermal.core_power_limits: 0
machdep.cpu.thermal.fine_grain_clock_mod: 1
machdep.cpu.thermal.package_thermal_intr: 1
machdep.cpu.thermal.hardware_feedback: 0
machdep.cpu.thermal.energy_policy: 0
machdep.cpu.xsave.extended_state: 7 832 832 0
machdep.cpu.arch_perf.version: 3
machdep.cpu.arch_perf.number: 8
machdep.cpu.arch_perf.width: 48
machdep.cpu.arch_perf.events_number: 7
machdep.cpu.arch_perf.events: 0
machdep.cpu.arch_perf.fixed_number: 3
machdep.cpu.arch_perf.fixed_width: 48
machdep.cpu.cache.linesize: 64
machdep.cpu.cache.L2_associativity: 8
machdep.cpu.cache.size: 256
machdep.cpu.tlb.inst.small: 128
machdep.cpu.tlb.data.small: 64
machdep.cpu.tlb.data.large: 32
machdep.cpu.tlb.shared: 512
machdep.cpu.address_bits.physical: 36
machdep.cpu.address_bits.virtual: 48
machdep.cpu.core_count: 4
machdep.cpu.thread_count: 4
machdep.pmap.hashwalks: 192259
machdep.pmap.hashcnts: 1225030
machdep.pmap.hashmax: 58
machdep.pmap.kernel_text_ps: 2097152
machdep.pmap.kern_pv_reserve: 8000
machdep.memmap.Conventional: 8572227584
machdep.memmap.RuntimeServices: 0
machdep.memmap.ACPIReclaim: 249856
machdep.memmap.ACPINVS: 143360
machdep.memmap.PalCode: 0
machdep.memmap.Reserved: 88276992
machdep.memmap.Unusable: 0
machdep.memmap.Other: 0
machdep.tsc.frequency: 3292549591
machdep.misc.panic_restart_timeout: 157680000
machdep.misc.interrupt_latency_max: 0x1 0xdd 0xc3f7e

I am actually running a hackintosh and the cpu is over-clocked in the BIOS. I wonder if that's the problem... Didn't think of that.

Thanks.