Failed to install parallels shared folders driver

A

adumas

Bit poster
Hello,

After buying and using a new mouse (Microsoft Wireless Optical Mouse 2000), coherence mode got disabled. The solution i found involved reinstalling Parallels application, and the parallels tools. After a sucessfull uninstallation of both and the fresh install of Parallels, I now cannot reinstall parallels tools. I get the error: "failed to install parallels shared folders driver".

What can be done about it ?
I searched these forums, but all the possible fixes are never posted and seem to be sent via PM.

Thank you !

Arnaud
 
Hello Arnaud,

Please follow the steps below in regards to the issue:

1) Please unzip the attachment to some place and start virtual machine.

2) Right-click to the CD-ROM Icon on parallels VM window and choose "connect image". Select the unzipped prl_fs_drv.iso file. As well the image may be connected through VM configuration

3) After Windows is booted, log on to it as Adminitstrator or some other user with Admin-rights, open the CD-Rom content (usually drive D:\ ; My Computer -> D:) and select install.bat. After that you should see several messages and invitation to reboot.

4) Please reboot the VM and try to install Parallels Tools. This time it should work.

5) install.bat should log all actions to the c:\temp\setup.log.



Thank You.
__________
Anupama
Parallels Team
 

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