Firstly Missing Cursor, Now Lacking Permission to Install Apps

Discussion in 'General Questions' started by AaronW6, Mar 6, 2022.

  1. AaronW6

    AaronW6 Bit poster

    Messages:
    3
    I'm having multiple issues with my Parallels installation of Windows 11. It all started when I was trying to get an Xbox Controller to work with Steam on my existing Windows 11 VM. Somewhere along the line, I lost access to my cursor in my VM. I found multiple posts about an "invisible cursor" but mine wasn't invisible, I had zero control over my machine.

    I tried the following:

    Attempt #1 (Source: https://kb.parallels.com/122903)
    1. Shut Down virtual machine.
    2. Open Virtual Machine configuration.
    3. Go to Hardware > Boot Order > and paste in Boot Flags box:
    video.hw_pointer=0
    4. Reboot virtual machine

    Result: Did not fix the issue

    ---

    Attempt # 2 (Source: https://forum.parallels.com/threads/cannot-open-anything-in-parallels.342650/)

    1. Shut Down virtual machine.
    2. Open Virtual Machine configuration.
    3. Go to Hardware > Boot Order > and paste in Boot Flags box:
    devices.usb.mouse=0
    4. Reboot virtual machine

    Result: Did not fix the issue

    ---

    Attempt #3 (Source: https://kb.parallels.com/116990)

    1. Shut Down virtual machine.
    2. Open the virtual machine configuration window.
    3. Navigate to Hardware > Mouse & Keyboard
    4. Select "Don't optimize for games" under Mouse
    5. Disable "Mouse pointer sticks at window edges" (disabling "Smooth scrolling wasn't an option)
    6. Close the window and restart the virtual machine.

    Result: Did not fix the issue

    ---

    Attempt # 4 (Source: https://forum.parallels.com/threads...uest-integration-with-parallels-tools.286598/)

    1. Shut Down virtual machine.
    2. In the "Actions" menu, select "Reinstall Parallels Tools"
    3. Wait for the process to complete and for the machine to auto-restarte (since I can't click the "Restart" button, or manually restart from the "Action" menu after the reinstallation in complete)

    Result: Did not fix the issue

    ---

    Attempt #5 (Source: Common sense)

    1. Shut Down virtual machine.
    2. Under the "Help" menu, select "Control Center"
    3. Under the "File" menu, select "Remove "Windows 11"...
    4. Fresh install Windows 11 using the Parallels installation tool.
    5. Boot up fresh machine and try to go reinstall Steam.

    Result: Error "You don't have permission to save in this location. Contact the administrator to obtain permission."

    Troubleshooting taken upon receiving error:

    1. Open Start menu in virtual machine
    2. Type in "netplwiz" and press Enter
    3. Confirm that my user is indeed in the "Administration" Group

    ---

    I've now dumped 4+ hours of my time into fixing these issues and my machine appears to be far more screwed up than when I started. I've seen other posts where the mods asked users to send them a private message to get a fix but I'd very much appreciate if someone posted a public solution to these issues because users shouldn't have to pour through dozens of support posts to try to find solutions just to find that things were resolved behind closed doors.

    I'm wondering why I paid over $100 for software that constantly breaks. Some help would be appreciated. I need both issues fixed now: I need to be able to install software on my VM and I need my cursor not to disappear.
     
  2. AaronW6

    AaronW6 Bit poster

    Messages:
    3
    Update: I found a location on my drive where Windows 11 apparently gives my admin rights and now program files won't download. I get this error "Failed Download error"

    I made a backup of my less screwed up VM. Do I need to restore that I be able to use this software at all?
     
  3. AaronW6

    AaronW6 Bit poster

    Messages:
    3
    I forgot to mention, I also tried reinstalling Parallels itself. That also didn't work.

    Info on my Mac:
    Model: MacBook Pro (14-inch, 2021)
    Version: macOS 12.2.1
    Chip: Apple M1 Max
    Memory: 32 GB
     

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