Free 3.0 upgrade

Discussion in 'Installation and Configuration' started by tonydenson, Jun 13, 2007.

  1. PrinceZordar

    PrinceZordar

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    49
    I got mine directly from Parallels on May 29th. My upgrade key showed up in my e-mail this morning.

    -Z
     
  2. zieglerc

    zieglerc

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    1
    I purchased Parallels 2 from Amazon on June 6 and I've been unable to get Parallels to reply to any of my emails regarding a free upgrade (which I have to believe I'm entitled to). Can I ask what email address you folks are using to contact the company?
     
  3. pap

    pap

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    11
    Thanks for the reply PrinceZordar.

    I wonder if anyone that has purchased Parallels from a retail or non-Parallels website has received a key for the free upgrade?

    Anyone?

    Pap
     
  4. Mac Write

    Mac Write

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    21
    Got mine this morning, but of course won't be on my Mac Pro until tomorrow or Friday. I am on my MDD DP 1.25GHZ at present.
     
  5. pap

    pap

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    11
    where did you originally purchase Parallels from?

    Thanx
    Pap
     
  6. lloydi

    lloydi

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    17
    I don;t get this - I have a full (not upgrade) version of Windows Home Premium which I'm running under Parallels 2.5. Right now. I'm not imagining things.

    Or am I?
     
  7. JDub

    JDub

    Messages:
    31
    Got a copy at Xmas with upgrade protection (2nd one - long story) and was surprised at getting my link and key today in an email - All good. Was expecting some hassle from reading some of these posts. All downloaded and installed correctly - Very pleased.

    Also supressing any negative thoughts I was expecting to have. All good work!! :D

    Hope for the best - Prepare for the worst. Thanks Parallels.
     
  8. ryanriley

    ryanriley

    Messages:
    3
    No activation key yet either...

    I also got my copy from Amazon in May and am frustrated with no response from support... I did get an email reply from Ben (from the blog), who said he'd forward my email to support, but that was Monday and still nothing...
     
  9. Mac Write

    Mac Write

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    21
    From Parallels.com on May 26.
     
  10. Milamber_Cubed

    Milamber_Cubed

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    16
    My copy of Parallels along with my MacBook Pro was ordered from the UK Apple store by my company for me in mid-May. Needless to say, I was a bit miffed when upgrades for both the MacBook and Parallels came out this month!

    This thread has sparked a glimmer of hope that things maybe aren't so bad after all.

    Does anyone know if I am eligble for this free upgrade?
     
  11. Matchstick

    Matchstick

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    2
    I bought 2 copies from Parallels (via Element5) on 4th of May and I've now received 1 v3 upgrade key but despite chasing support I still haven't received the other...

    If support are currently overwhelmed then at least a comment acknowledging that there are delays would be nice.
     
  12. janitor

    janitor

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    17
    I know this is a long shot but bought mine from the online store in january am i entitled to a free upgrade, have had the time limited offer emails but nothing else.
     
  13. Frungy

    Frungy

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    17
    I bought two upgrades as well via Element5, and the email message with the keys contained two keys but they weren't exactly called out as such. At first glance I thought it was a single (very long) key.
     
  14. martinm

    martinm

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    8
    Same issue here. I sent an email to order-support, got the generic response saying my email was received but have not heard anything back. Ticket number: 164371
     
  15. ryanriley

    ryanriley

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    3
    Two more days and still no response other than the automated email which is clearly not true when it states "Our support engineer will contact you within 3 business days." I'm re-sending the email to every email address I can find every day.
     
  16. Sculler

    Sculler

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    19
    I got my upgrade key yesterday. In my case I bought it at the Apple store in Late May. I installed and registered it about June 1st. (I had to wait for the new Mac to be delivered.) I tried contacting them by e-mail when I didn't get a e-mail with the key.

    Earler this week I downloaded an update to 2.5 (3212) and installed it. As soon as this version came up it informed me that I was eligible for the free up grade and wanted to know if I wanted to get it now. I said yes and a form opened up, I filled it out and it started the process. It asked that I print and fax the form along with a copy of the purchase reciept. I did this and got an e-mail the next day telling me that this was now in process.

    Their Customer service followed on an earlier e-mail and moved things along for me.

    In short I got the free upgrade and now have it running. So far no major problems. I upgraded two copies of Windows XP pro and one Windows server 2003. Everything seems to have gone smoothly. I did have to force an extra retart to get the tools install to complete, but so far nothing bad has happned.

    Tomorow I'll set up a couple of linux systems and see how that works.
    Sculler
     
  17. soundevolution

    soundevolution

    Messages:
    62
    I got mine too.

    At first I was very frustrated. Parallels referred me to Element5 who referred me to Nova Developments who only deal with customers from US & Canada. Back to parallels.

    Eventually it all came through, and now I'm a happy customer again!
     
  18. chrishch

    chrishch

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    6
    How much longer are we supposed to wait? Emails to order-support resulted in no human response. I got that "buy me at a 20% discount for a limited time" email quick enough, but when it comes to the key for upgrade protection customers, they are taking their time...
     
  19. ryanriley

    ryanriley

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    3
    Just got my key emailed to me this morning. My advice is to just keep sending emails. I was sending one a day...
     
  20. pap

    pap

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    11
    Just got mine this morning as well through Parallels email support.

    Thanks
    Pap
     

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