freezes cursor

Discussion in 'Installation and Configuration' started by DorotaB, Sep 7, 2017.

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  1. DorotaB

    DorotaB Bit Poster

    Messages:
    1
    Hi!
    I downloaded parallels (on Mabbook Air) a few days ago for a chart website. The website worked fine for a few hours then I don't know what I did ( if I did something),
    but now I can't close the software as cursor freezes anywhere I click on the page. I need to click on the control+Alt for the cursor to work back again, but the problem comes back again. Any ideas, how can I resolve it?

    Regards,

    Dorota
     
  2. Alfena@Parallels

    Alfena@Parallels Parallels Support

    Messages:
    47
    Hi @DorotaB,
    Please try the steps suggested below :
    1.Make sure the virtual machine is in shut down state.
    2.Open virtual machine configuration.
    3.Switch to Hardware tab > Mouse & Keyboard > set Mouse to Optimize for games.
    4.In Hardware tab switch to Boot Order > extend Advanced settings > in Boot flags box paste the following flag:
    devices.usb.mouse=0
    5.Start the virtual machine and Go to Actions > reinstall Parallels Tools and check if it works.

    Alfena
     

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