Ghost user sessions in Parallels Remote Application Server Console

Hi,

I'm new to the forums and I tried the search function but there were no helpful posts. We are running Parallels RAS 19.2.3 build 24005 and I keep seeing ghost RDSH user sessions for specific users. No matter how many times I "log off" the user from the RAS console or refresh the "sessions" list, the user is still showing.

What steps need to be completed to force a sync of the of the RDSH users?

 

I would first confirm that that the "ghost sessions" do NOT show in the RDSH's task manager. As for a force sync, the closest you might get to it might be if the RDSH agent service(s) (on their respective machines) are restarted (unless you want to bring down the RAS infrastructure by restarting connection broker).
I would personally suggest directly contacting support for an issue of this type.