Graphic display issues Parallels 19.0.0

Discussion in 'General Questions' started by BenitoM1, Sep 4, 2023.

  1. BenitoM1

    BenitoM1 Bit poster

    Hello everyone,
    After updating Parallels to version 19.0.0, I'm experiencing graphic display issues in the Ansys Mechanical program that were not present with the previous version of Parallels. I'm using Parallels on a MAC M1. Any suggestions?

    Thanks in advance.
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    In order to proceed with further investigation, kindly provide us with the below information:
    1. Reproduce the issue.
    2. Take screenshots of the errors.
    3. Send us a detailed explanation with the screenshots attached in reply.
    4. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.
    Thank you!
  3. BenitoM1

    BenitoM1 Bit poster

    PIC 1 is what is displayed.
    PIC2 is what I should see.

    The report ID is:434865926.

    Attached Files:

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