Guest OSX Won't Boot after Installation of Parallels Tools

Discussion in 'Mac OS X Guest OS Discussion' started by Stephen110, May 23, 2014.

  1. Stephen110

    Stephen110 Bit Poster

    Messages:
    8
    I see there are issues where its not booting and going to a black screen, this is not that issue. I've tried creating a VM with OSX Mavericks, every time I install parallels tools and restart, it fails to boot. It is stuck on the grey boot screen where the wheel spins, the wheel stops spinning.

    Additional Information
    Parallels Version - 9.0.24229
    Guest OS X Version - 10.9 Mavericks
    Hardware - Macbook Pro, Late 2013
    OS X Version - 10.9.3 Mavericks

    Screen Shot 2014-05-23 at 10.32.21 AM.png
     
    Last edited: May 23, 2014
  2. Stephen110

    Stephen110 Bit Poster

    Messages:
    8
    After several frustrating hours, I found a solution. I bought VMWare Fusion, it took all of 20 minutes to get the operating system installed, up, and running. Thanks parallels.
     
  3. Teddy112

    Teddy112

    Messages:
    1
    I second this. Have twice created a Clean Install of OS X - it works fine until I try and install Parallels tools.

    Installing Parallels Tools in a Mac OS X GuestVM breaks the VM

    Created new Parallels 9 VM - install OS X 10.9.3 from a MacAppStore downloaded image.
    Updated the Guest OS X using Software Update - worked OK.
    Tried to install Parallels Tools... and it starts to install, asks for the Admin password.. ok... installs... then goes to reboot.. and voila - stuck on the gray screen as Stephen110 has shown above.

    Host OS OS X 10.9.3, on a MacBookAir mid2012. The VM diskimage .pvm is on an external USB3 SSD.
    Parallels 9 v 9.0.24229
    Guest OS X 10.9.3
    Default config (e.g. parallels settings)
     
  4. mrpezza

    mrpezza

    Messages:
    1
    Seeing the exact same issue

    Also seeing this issue! Hopefully a quick fix soon!!


     
  5. JJFromYYC

    JJFromYYC

    Messages:
    5
    Allow me to add a ME TOO to this one.

    Host:
    Parallels 9.0.24229
    OSX 10.9.3
    MBP Retina Early 2013

    Guest:
    OSX 10.9.3 from App Store Download
    Installed using instructions from KB 118806 (option #2 in the article)

    Exactly the same behaviour as above. Installs, works. Install Guest Tools, reboot, freezes at spinwheel.

    Very hopeful this gets resolved sooner than later.
     
  6. Mervin@Parallels

    Mervin@Parallels Guest

    Messages:
    202
  7. Stephen110

    Stephen110 Bit Poster

    Messages:
    8
  8. Stephen110

    Stephen110 Bit Poster

    Messages:
    8
  9. Bobby32

    Bobby32

    Messages:
    1
    I tried setting up OS X as a guest OS yesterday and have the same issue. Works fine until I install Parallel tools and then the gray screen like above. I am looking forward to a solution.

    I just tried uninstalling parallels and reinstalling like suggested above. I then opened a copy of my OSX virtual machine pre parallel tools and Installed parallel tools. The same frozen gray screen occurs as before.

    Host:
    Parallels 9.0.24229
    OSX 10.9.3
    13" MBP Retina late 2013

    Guest:
    OSX 10.9.3 from recovery partition
    no other third party software installed

    Robert
     
    Last edited: May 27, 2014
  10. JJFromYYC

    JJFromYYC

    Messages:
    5
  11. hunters14473

    hunters14473

    Messages:
    2
    Hi,
    same here...

    This issue occurs due to Parallels video driver incompatibility with OS X 10.9.3. Parallels Development Team is aware of the issue and works on the resolution .

    Temporary Work Around to disable Parallels video Driver and get back the VM without reinstalling everything:

    1. Open virtual machine configuration, switch to Hardware tab > Boot Order and check Select boot device on startup.

    2. Boot the Guest OS X 10.9.3 virtual machine into the Single User mode:

    Start the virtual machine, hit Enter (return) at the 'Press any key to enter startup options' screen.
    type '-s' (without quotes) as a boot option and hit Enter (return).

    3. Once the Guest has booted, mount the root partition with read/write permissions by executing the command:

    mount -o update /

    4. Rename Parallels video Kernel extension by executing the command:

    mv /System/Library/Extensions/prl_video.kext /System/Library/Extensions/prl_video.kext.old

    5. Reboot virtual machine executing the command:

    reboot

    Note : Note: after performing these steps, the only available Guest resolution will be 1024x768 and Dynamic resolution tool will not work


    Bye
    Marcello
     
  12. JJFromYYC

    JJFromYYC

    Messages:
    5
    I can confirm that this workaround .. umm.. works around the issue :)

    Thank you Marcello!

    Looking forward to the fix from the Parallels team.
     
  13. Stephen110

    Stephen110 Bit Poster

    Messages:
    8
    Is there an expected timeline on when this build will be released? This is a fairly significant bug.
     
  14. hunters14473

    hunters14473

    Messages:
    2
    No... the support didn't gave me any prevision.
     
  15. merseyparadise

    merseyparadise

    Messages:
    1
    +1.

    I'm not sure support will ever read the forums; do we have a way to chivvy them along with this? Can we contribute to the raised Bug ID?
     
  16. Abdul@Parallels

    Abdul@Parallels Parallels Support

    Messages:
    597
    Hi All,

    Our Development team is constantly working on this issue. The solution will be released through an update, please check for Parallels Desktop updates (http://kb.parallels.com/111603) and make sure you are running the latest build of Parallels Desktop 9 for Mac.
    We are constantly working on the product enhancements. We appreciate your time and patience.
     
  17. AHunter3

    AHunter3 Bit Poster

    Messages:
    37
    How about those of us using Parallels Desktop 8 for Mac? Any likelihood of the fix being rolled out for us as well?
     
  18. BobTheDog

    BobTheDog Bit Poster

    Messages:
    44
    I just paid for the update to version 9 to install mavericks, now surprised I am (NOT) that it doesn't work!

    from the website :

    Can I have my money back?
     
  19. RMH001

    RMH001

    Messages:
    1
    Parallels main competitor: VMWare Fusion - works with 10.9.3

    Totally free software: VirtualBox - works with 10.9.3

    Parallels 9 - Doesn't work. A week of silence, followed by "we're working on it", followed by nothing.

    Great job Parallels. I don't know why I upgraded. I wanted to be able to set up a 10.9 virtual machine so I could start investigating Xcode 6 Beta and Swift for my job. But as usual, you get in the way and screw things up.

    Another unhappy (now ex-)customer.
     
  20. baldock88

    baldock88

    Messages:
    2
    I completely agree, and will also be an ex-customer unless some sort of incentive is given to want to be a customer again. It is absolutely ridiculous that an extremely core function is completely broken after Parallels always toats their Parallels Tools as one of the best integration toolsets on the market. This is now costing me time and probably money if I can't get myself setup on a system to learn and test the new Beta products from Apple without corrupting my core system. I can't believe a free product such as VirtualBox is working better than a paid product with no updates except we're working on it... what does that mean? What is the time frame, find us a temporary workaround as basically you have sold us a product that is falsely advertised because it is currently USELESS.
     

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