guest win7 can't detect usb device

[wjl]

host os : mac 10.12.3
gues os : win7

i don't have a external device detected window

 

[Maria@Parallels]

Hi, did you try to reinstall Parallels Tools?

 

[wjl]

Hi, did you try to reinstall Parallels Tools?

yes i try to do it ,but it look like no effort

thanks !

 

[PaulChristopher@Parallels]

yes i try to do it ,but it look like no effort

thanks !

Hi, could you tell us the name of the external device that you wanted to connect it to virtual machine so that we could help!

 

[wjl]

Hi, could you tell us the name of the external device that you wanted to connect it to virtual machine so that we could help!

my hard disk

 

[PaulChristopher@Parallels]

my hard disk

Please check out this article and let us know how it works.

 

[wjl]

Please check out this article and let us know how it works.

i try a usb flash drive(ntfs) and a hard disk ()
in my hardware tab don't have USB & Bluetooth

 

[wjl]

Please check out this article and let us know how it works.

what can i do ?

 

[Ajith1]

i try a usb flash drive(ntfs) and a hard disk ()
in my hardware tab don't have USB & Bluetooth

We can see that the file system of the USB is Mac OS X Extended Journaled which is not supported in Windows that is the reason this device is not getting mounted in Windows.

 

[wjl]

We can see that the file system of the USB is Mac OS X Extended Journaled which is not supported in Windows that is the reason this device is not getting mounted in Windows.

this is fat32 , ntfs also not work well

 

[Ajith1]

this is fat32 , ntfs also not work well

You can select the option Devices > External devices on the Mac menu bar when the VM is running to mount the USB directly to Windows.

 

[wjl]

You can select the option Devices > External devices on the Mac menu bar when the VM is running to mount the USB directly to Windows.

i said "i don't have a external device detected window",so i don't known what can i do for it

 

[Ajith1]

i said "i don't have a external device detected window",so i don't known what can i do for it

It is not a window I'm suggesting you to look. I suggest you move the cursor to the Mac menu bar find Devices > External Devices > then select the USB, you can only find it on the Mac menu bar when Windows is running and next to the Apple logo it has to show the VM name.

 

[wjl]

It is not a window I'm suggesting you to look. I suggest you move the cursor to the Mac menu bar find Devices > External Devices > then select the USB, you can only find it on the Mac menu bar when Windows is running and next to the Apple logo it has to show the VM name.

this b-jpg.12226 ?

 

[Ajith1]

this b-jpg.12226 ?

Please refer to this article.

 

[wjl]

Please refer to this article.

the pic show that in my pd don't have a external device option . so the article resolution can't solve my problem

 

[wjl]

Please refer to this article.

this is bug ?or config error ?

 

[PaulChristopher@Parallels]

this is bug ?or config error ?

Hi, it's not a bug. You should scroll down to see USB & Bluetooth. If it is not there, you must add it to "Hardware" tab as shown in the figure.
Note: By default USB & Bluetooth is added in the Hardware tab
* Start Parallels Desktop but do not start your virtual machine.
* Go to the Configuration of the virtual machine which you want to access USB device.
* Go to Hardware tab and click '+' sign, choose USB & Bluetooth

 

[wjl]

Hi, it's not a bug. You should scroll down to see USB & Bluetooth. If it is not there, you must add it to "Hardware" tab as shown in the figure.
Note: By default USB & Bluetooth is added in the Hardware tab
* Start Parallels Desktop but do not start your virtual machine.
* Go to the Configuration of the virtual machine which you want to access USB device.
* Go to Hardware tab and click '+' sign, choose USB & Bluetooth

thank a lot

 

[Raj@Parallels]

thank a lot

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