Hang when click on Configure in Big Sur

Discussion in 'Installation and Configuration of Parallels Desktop' started by RyanC17, Jul 27, 2020.

  1. RyanC17

    RyanC17 Bit poster

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    I'm using macOS Big Sur as the host and Parallels hangs when trying to enter the Configure page. I also tried the App Store version which has the same problem. Is there any workaround for this issue?
     
    jvh likes this.
  2. Maria@Parallels

    Maria@Parallels Problem solver

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    Hello, did you get any specific error message?
     
  3. RyanC17

    RyanC17 Bit poster

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    Nope. The only thing I got is a spinning rainbow.
     
    jvh likes this.
  4. Maria@Parallels

    Maria@Parallels Problem solver

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    Did you check this KB article for more info about the known issues with Parallels Desktop and Big Sur?
     
  5. RyanC17

    RyanC17 Bit poster

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    Yes, I did. But this issue is not listed there. I believe I saw somebody else has reported the same issue in another thread but no one got the solution.
     
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  6. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,123
    Could you please share a bit more details about the issue?
    When does it happened? After starting VM or after login?
    Could yo collect the tech report once the issue reproduced please? and post the report's ID here?
     
  7. RyanC17

    RyanC17 Bit poster

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    As long as you click on that Configure button, no matter the VM is started or stoped or is in installing process, the whole program hangs. This is the ID:
    345670552. Thanks
     
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  8. RyanC17

    RyanC17 Bit poster

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    So I checked Console and this is the error I believe is causing the issue: Failed to get QCocoaScreen for NSObject(0x0)
     
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  9. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,123
    Found this article about the error
    Did you check some.
    BTW thank a lot for the tech report, we will check it and let you know the results.
     
  10. RyanC17

    RyanC17 Bit poster

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    I don't have flutter on my laptop.
     
  11. AnietieA

    AnietieA Bit poster

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    Hello there, I'm also having this same issue. I recently upgraded to Big Sur and found out that some keyboard inputs on my Windows 10 guest OS wasn't working (e.g. when entering text). I looked up the keyboard issue and found some Parallels KB help articles that said configuring the guest OS keyboard settings would resolve the keyboard input problem. Doing this - by clicking on the Parallels "configure" button (on the settings menu) doesn't bring up any configuration menu, instead, it hangs the application.
     
    RyanC17 likes this.
  12. Maria@Parallels

    Maria@Parallels Problem solver

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    8,123
    Hi, please check this KB article for more information about the Parallels Desktop and macOS 11 Big Sur known issues and try a workaround for your keyboard issue.
     
  13. jvh

    jvh Member

    Messages:
    21
    I have the same freezing issue ...

    Date/Time: 2020-08-06 21:40:55.659 +0200
    End time: 2020-08-06 21:41:37.813 +0200
    OS Version: macOS 11.0 (Build 20A5343i)
    Architecture: x86_64h
    Report Version: 31
    Share With Devs: Yes

    Data Source: Stackshots
    Shared Cache: 36720154-4F7E-347D-B1B7-8B73655104A2 slid base address 0x7fff206b0000, slide 0x6b0000

    Command: prl_client_app
    Path: /Applications/Parallels Desktop.app/Contents/MacOS/prl_client_app
    Identifier: com.parallels.desktop.appstore
    Version: 1.5.0 (20116)
    Build Version: 1.5.20116.0
    Project Name: Parallels
    Source Version: 20116.0
    App Item ID: 1085114709
    App External ID: 833768849
    Parent: launchd [1]
    PID: 5753
    Time Since Fork: 293s

    Event: hang
    Duration: 42.15s
    Duration Sampled: 5.00s (process was unresponsive for 37 seconds before sampling)
    Steps: 50 (100ms sampling interval)
    Report threshold: 2.5s

    Hardware model: Macmini8,1
    Active cpus: 12
    Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

    Time Awake Since Boot: 6248s


    --------------------------------------------------
    Timeline format: stacks are sorted chronologically
    Use -i and -heavy to re-report with count sorting
    --------------------------------------------------


    Heaviest stack for the main thread of the target process:
    50 start + 1 (libdyld.dylib + 88145) [0x7fff685e7851]
    50 ??? (prl_client_app + 643129) [0x10674d039]
    50 QCoreApplication::exec() + 130 (QtCore + 2004226) [0x10cf05502]
    50 QEventLoop::exec(QFlags<QEventLoop::processEventsFlag>) + 431 (QtCore + 1983903) [0x10cf0059f]
    50 ??? (libqcocoa.dylib + 212715) [0x111668eeb]
    50 -[NSApplication run] + 586 (AppKit + 193530) [0x7fff240f73fa]
    50 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352 (AppKit + 249609) [0x7fff24104f09]
    50 _DPSNextEvent + 877 (AppKit + 255707) [0x7fff241066db]
    50 _BlockUntilNextEventMatchingListInModeWithFilter + 64 (HIToolbox + 204015) [0x7fff25bc7cef]
    50 ReceiveNextEventCommon + 709 (HIToolbox + 204748) [0x7fff25bc7fcc]
    50 RunCurrentEventLoopInMode + 292 (HIToolbox + 205264) [0x7fff25bc81d0]
    50 CFRunLoopRunSpecific + 563 (CoreFoundation + 520500) [0x7fff27276134]
    50 __CFRunLoopRun + 890 (CoreFoundation + 523159) [0x7fff27276b97]
    50 __CFRunLoopDoSources0 + 248 (CoreFoundation + 528712) [0x7fff27278148]
    50 __CFRunLoopDoSource0 + 180 (CoreFoundation + 529357) [0x7fff272783cd]
    50 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17 (CoreFoundation + 529509) [0x7fff27278465]
    50 ??? (libqcocoa.dylib + 216967) [0x111669f87]
    50 ??? (libqcocoa.dylib + 215049) [0x111669809]
    50 QCoreApplicationPrivate::sendPostedEvents(QObject*, int, QThreadData*) + 878 (QtCore + 2007342) [0x10cf0612e]
    50 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 240 (QtCore + 2002672) [0x10cf04ef0]
    50 QApplication::notify(QObject*, QEvent*) + 594 (QtWidgets + 73858) [0x10b391082]
    50 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 269 (QtWidgets + 68733) [0x10b38fc7d]
    50 QObject::event(QEvent*) + 753 (QtCore + 2172929) [0x10cf2e801]
    50 ??? (libPrlSdkCommunication.1.dylib + 34703) [0x108eeb78f]
    50 ??? (libPrlSdkCommunication.1.dylib + 32066) [0x108eead42]
    50 ??? (libPrlSdkCommunication.1.dylib + 32617) [0x108eeaf69]
    50 CSdkCommunicator::handleJob(t_SdkHandleWrap<0>) + 230 (libPrlSdkCommunication.1.dylib + 29846) [0x108eea496]
     
  14. Shaunt3

    Shaunt3 Bit poster

    Messages:
    1
    I have the same issue. Parallels Version 1.5.0 (20116) on Big Sur Beta 20A5343i.
    Hangs on "configure" on any of the VMs, regardless of OS.
     
    jvh likes this.

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