Hard Disk Errors While Deleting Snapshot

Discussion in 'Windows Guest OS Discussion' started by danfratamico, Nov 8, 2018.

  1. danfratamico

    danfratamico Bit Poster

    Messages:
    32
    On my Windows 10 guest, if I perform the following, I am getting a critical disk error message (attached) and my VM is forced to close:

    1. With no previous snapshots, create a snapshot of Windows 10 with the VM powered on.
    2. Revert to the previously created snapshot and wait a few minutes.
    3. Delete the snapshot, and this is when I get the disk error.

    [​IMG]
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,361
    Hi @danfratamico , we are unable to view the image file. Please post the image once again.
     
  3. danfratamico

    danfratamico Bit Poster

    Messages:
    32
    Image is attached
     

    Attached Files:

  4. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,007
    Are you able to use Windows again after you have got this error?
     
  5. diamondsoftware

    diamondsoftware Bit Poster

    Messages:
    8
    Hi From Belgium,
    I've same problem when trying to free space of virtual machine (Windows) It appear on 2 laptops (Macbook12 and MacBookPro15) , the free space process never finish , and after 1H oblige to kill the task, freeze the Macbook and after restart, can't access anymore to the virtual machine (same alert window thant danfratamico)
    It seems that it destroys the Mac HD system!!!!
    I WAS OBLIGE TO RESTORE THE MABOOK FROM A CLONE BACKUP!!!!!! and now I've actually same problem with MAcbookPro15!!!! Grrrrrrrrrrrrrrrrrrrrrrrrrrrr
    I suggest that the problem appear with the last parallels upgrade!
    S.
     
  6. AlesK1

    AlesK1 Bit Poster

    Messages:
    1
    After upgrading Paralles I have the same problem.

    How to downgrade Parallels?
    BR
    ALes
     

    Attached Files:

    Last edited by a moderator: Mar 3, 2019
  7. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,304
  8. diamondsoftware

    diamondsoftware Bit Poster

    Messages:
    8
    Dear Maria@Parallels,
    thanks for your link, but it's not a windows problem, it 's a parallels problem. And since now no news about Parallels. We still can't remains space of our virtual machines... :( :(
     
  9. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,304
    Ok, got you.
    Could you please confirm the following:
    - Which version of Parallels Desktop are you using (it was the latest right?)
    - You used the Parallels Desktop "free space" option?
    - then the "free space" process hangs and Mac hangs?
    Please correct me if I'm wrong.
     
  10. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,304
    Also, just for getting more info about the issue and for the further investigation, could you please reproduce the issue and generate the problem report right after that.
    Plz, check this KB article for more info about the Problem report
     

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