I just read the support ticket e-mail, and one thing strikes me as alarming. Why do you need a copy of my VM? I don't feel comfortable doing so, as I could have personal information in any one of them.
Though suppose I could recreate the problem with one of those modern.ie trial VMs instead of my existing ones, as I just got them running again by reinstalling Windows, and don't feel like breaking them on purpose just to create a problem report.
Surely this is an issue that can be recreated by anyone? There's nothing special about my machine, it's just a late 2012 21.5" iMac running Mavericks.
Additionally, though I may recreate the issue in order to make a problem report at some point, I'm not sure how that would help. The problem seems to be that the Reclaim Disk Space function is deleting more than it is supposed to, potentially corrupting the Windows installations and destroying user data. A problem report seems to collect general system information and information on the state of the VM while it is running.
If the disk image is already compromised before the VM is running again, a problem report made at that point may only show a VM that is running normally. This does not seem like an issue that can be isolated with end-user supplied information.
Last edited: Aug 27, 2014