Help with Quickbooks POS v19 on Mac w/ Apple Silicon

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by ChristopherG18, Feb 27, 2024.

  1. ChristopherG18

    ChristopherG18

    Messages:
    1
    I have a 2023 16" MacBook Pro with 16GB RAM with an Apple M2 Pro chip running on macOS Sonoma 14.3.1.
    I am running Parallels Desktop 19 for Mac.
    I was able to install Windows 11 and all updates without any issues and I was able to install Quickbook POS v19 without any issues.

    The issue is when I got to the item list. When the item list is first loaded, all the items appear in the list as would be expected. If I put anything in the "Search Inventory" box such as "glass" at the bottom of the list, 151 record(s) in result and 1 item selected. The issue being is that nothing is displayed in the list. I can scroll the list and it states that 1 item has been selected, but nothing shows in the list. As soon as I remove the search terms from the search box, the entire list appears again.

    I thought it might of been something to do with the database so I copied the same program and the same database to a Windows 11 laptop and everything works just fine.

    I have tried adjusting display scale settings in Parallels with no change. I have even tried connecting a 24" display to see if that might help. Still same issue.

    Might someone have some more troubleshooting steps to try or has come across a resolution for this?

    Kind Regards,

    Christopher
     
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    586
    Hello,
    Please note a support has been created to further investigate this issue, kindly verify your email for further assistance.
    Thank you.
     

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