How can I deactivate my Parallels 11 License when I don't have access to my old Mac

Discussion in 'General Questions' started by AndrewL11, Jul 31, 2017.

  1. AndrewL11

    AndrewL11 Bit Poster

    Messages:
    2
    I am trying to activate Parallels 11 on a new MacBook Pro, but I don't have access to my old Mac to deactivate it.
    I get a "You have reached the maximum number of activations available for your activation key" error.
    Thanks
     
  2. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hi @AndrewL11. We have made some changes to the license key. Please re-attempt the activation now.
     
  3. AndrewL11

    AndrewL11 Bit Poster

    Messages:
    2
  4. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    You're welcome. Please post again for any further queries.
     
  5. ColinC1

    ColinC1

    Messages:
    1
    I'm having the same issue with my key. Tried quitting and restarting. Greatly appreciate any help!
     
  6. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We have made some changes to the license key. Please re-attempt the activation now.
     
  7. AhamedM

    AhamedM Bit Poster

    Messages:
    1
    Same issue. I don't have my old macbook to deactivate. And when activating on new Macbook, it's not overriding the previous activation. I'm getting message "Unable to confirm the product license - You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license."

    Please advise how to deal with this issue. Thanks.
     
  8. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We have made some changes to the license key. Please re-attempt the activation now.
     

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