1. 

   KevinH6 Bit poster

   Messages:

   5

   I purchased Parallels Desktop 11 and I believe I'm entitled to the upgrade but the key does not work. If I'm not eligible how do I downgrade again. I downloaded 12 thinking I was eligible. What's going on here? I can't find any upgrade email.
   
   Kevin

    

   KevinH6, Dec 12, 2016

   #1
2. 

   PaulChristopher@Parallels Product Expert Staff Member

   Messages:

   3,112

   Hi, please provide us with your license keys in private messages.

    

   PaulChristopher@Parallels, Dec 26, 2016

   #2

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