K KevinH6 Bit poster Dec 12, 2016 #1 I purchased Parallels Desktop 11 and I believe I'm entitled to the upgrade but the key does not work. If I'm not eligible how do I downgrade again. I downloaded 12 thinking I was eligible. What's going on here? I can't find any upgrade email. Kevin
I purchased Parallels Desktop 11 and I believe I'm entitled to the upgrade but the key does not work. If I'm not eligible how do I downgrade again. I downloaded 12 thinking I was eligible. What's going on here? I can't find any upgrade email. Kevin
PaulChristopher@Parallels Product Expert Staff member Dec 26, 2016 #2 Hi, please provide us with your license keys in private messages.
