How Frequent License Key Prompts Can Negatively Impact User Experience

Discussion in 'Parallels Toolbox for Mac' started by ngochuyenb, Jul 5, 2023.

  1. ngochuyenb

    ngochuyenb Bit poster

    Messages:
    1
    What if there was a revolutionary idea to stop asking me for my license key almost every month? I have been asked for it three times since I installed the software and it's becoming frustrating, especially since my key hasn't changed. If this continues, I may have to uninstall the software
     
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    480
    Hello,

    Thank you for your feedback.

    Kindly provide with the following information:

    1. How are you getting notification? Please share screenshot.
    2. Do you have any VPN connection?

    Also, please generate a technical data report by following the steps below:

    1. Click the Parallels Toolbox icon in Mac menu bar > Settings (asterisk icon) > Help > Send Technical Data...)
    2. Wait for the report to be generated. Add a detailed issue description, your name and email address and click Send Report:
    3. Once the report is sent successfully, write down its ID number and pass it to us.

    Thanks
     
    ngochuyenb likes this.

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