How to find out which computers are trying to use a given license

Discussion in 'General Questions' started by Jose222, Jul 6, 2022.

  1. Jose222

    Jose222 Bit Poster

    Messages:
    18
    We have a number of licenses and have assigned each to a different user, but apparently someone is using the wrong one, and now we are getting some people seeing messages about "this license is being used in another computer" or something to that effect. This has happened to us in the past, and now we keep a spreadsheet with licenses numbers mapped to people. Obviously the issue still crops up from time to time. Any chance that Parallels could report back to the Parallels admin account which computer is using which license? It would be easier to just knock on someone's door rather than having to have to bother everyone in the company.
     
  2. Aries@PF

    Aries@PF Kilo Poster

    Messages:
    214
    I found this KB: https://kb.parallels.com/115424 for using Terminal to identify the full license info on a device. Now unless you manage to have two license keys with the same 1st and 4th characters, you can go to the Menu bar on each device and choose Parallels Desktop -> Account & License to view the 1st and 4th characters of the device's key. If you have remote access to the devices, then you could probably do it faster with the first option using some sort of script. I wish parallels had some sort of device license management option to view the device's SN that's tied to the active licenses because I've done this to myself before and I only have two licenses.
     
  3. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, for viewing and managing Parallels Desktop licenses please refer to this KB article.
     

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