How to repair a HDD drive

Discussion in 'Windows Virtual Machine' started by NickMHarvey, Jul 25, 2023.

Tags:
  1. NickMHarvey

    NickMHarvey Bit poster

    Messages:
    9
    Hello


    I some how managed to corrupt a hdd disk that I would like to recover the information on. I read this post here https://forum.parallels.com/threads/hard-disk-image-corrupted.19446/page-3 and got as far as this message here when using pre_disk_tool check -hdd to check the disk:

    Unable to perform the operation because the virtual machine that uses this disk is not stopped. Shut down the virtual machine and try again.

    I was able to use a DiskDescriptor.xml file from an old disk but the problem was I increased size from 256 Gb to 512 Gb and then back to 256Gb when the snapshots consumed all the disk space.

    I am hoping someone will be able to help me recover the situation as I have some work I had not backed up.


    It looks as if (from the post referenced) that its possible.

    Thanks

    Nick
     
  2. Pavel Merkulov

    Pavel Merkulov Parallels Team

    Messages:
    146
    Hello,

    To let us better understand the situation, please perform the following steps:

    1. Reproduce the issue.

    2. Collect an additional technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide its 9-digit ID here.

    Looking forward to hearing from you soon.
     
  3. Samir3

    Samir3 Bit poster

    Messages:
    3
    It look like my Windows 10 Vm is corrupt as I have spent the entire day trying to get it to work. I learned about Parallels Mounter in hopes that I can at least connect to my drives within the bad VM. Doesn't anyone know if this is possible; and if so, how can I go about doing so. Just getting some of my important data out would be invaluable. Of course the snapshots won't work to revert either. Thank you.
    I have found the Parallels mounter.app, just don't know to launch it to connect to the drives etc. Thanks
     
  4. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    551
    Hello,
    To use Parallels Mounter, kindly follow the below steps:
    1. Locate the .pvm file of the virtual machine.
    Right-click on your virtual machine's and select "Show in Finder"
    2. Right-click on the corrupted Windows 10.pvm and select " Show Package Contents"
    3. Right-click on the harddisk.hdd and select Open With > Parallels Mounter.
    4. The Windows hard disks will be mounted an a connected external drive on Finder.
    You can browse through the User Account Profile to make the necessary backup.
    Thank you.
     

Share This Page