How to uninstall expired parallels Toolbox - moving to trash unworkable

Discussion in 'Parallels Toolbox for Mac' started by DwightW2, Sep 19, 2023.

  1. DwightW2

    DwightW2 Bit poster

    Messages:
    5
    Moving to trash does not work because "program running".

    force quit won't work.

    activity monitor won't work.

    tried every solution google displayed.

    Any ideas?
     
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    459
    Hello,

    Thank you for your feedback.

    1. To uninstall the Parallels Toolbox, quit the application.
    2. Open Finder > Applications > Select the Parallels Toolbox application and application and move them to Trash.

    For more information, please go to the following link https://kb.parallels.com/en/123905

    If you cannot quit the application, please follow the steps below:
    1. Open Activity monitor and search for "Parallels Toolbox"
    2. Quit the process.
    3. Once the process has been terminated, Open Finder > Applications > select the Parallels Toolbox application and application and move them to Trash.
    4. Empty Trash

    thanks
     
  3. DwightW2

    DwightW2 Bit poster

    Messages:
    5
    Thank you very much. I tried all the steps above.

    the "problem" I think is it is an expired subscription. So Parallels has it open to advice of subscription expiration.

    I need the Parallels Toolbox off my computer. I think Parallels might be behaving in a naughty fashion.
     
  4. DwightW2

    DwightW2 Bit poster

    Messages:
    5
    The activity monitor cannot quite the toolbox app. Which causes me to think there is a bug somehow.
     
  5. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    345
    Hello DwightW2,

    Kindly perform the following steps to attempt a resolution of this issue.

    1. On your host Mac, open the Terminal application (Finder > Applications > Utilities > Terminal);
    2. Copy the following command, paste it into the Terminal window, and press the Enter key

      ps -ef | grep "[Parallels] toolbox" | awk '{print $2}' | xargs kill
    3. Navigate to Applications.
    4. Right-click the Parallels Toolbox application > Move to Bin
     
  6. DwightW2

    DwightW2 Bit poster

    Messages:
    5
    I must be doing something wrong. But I don't think so.

    very carefully followed your instructions. Two times

    received message "The item 'Parallels Toolbox' can't be moved to the trash because it's open".

    hope you have other ideas,
     
  7. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    345
    Hello Dwight,

    Please perform the following steps:

    1. On your host Mac, open the Terminal application (Finder > Applications > Utilities > Terminal);
    2.. Copy the following command, paste it into the Terminal window, and press the Enter key

    ps -ef | grep "[Parallels] toolbox" | awk '{print $2}' | xargs kill

    3. Once this executes successfully, please paste the following in your Terminal:

    ps -ef | grep "Parallels Toolbox"

    Take a screenshot and send it in reply to this post
     
  8. DwightW2

    DwightW2 Bit poster

    Messages:
    5
    Thank you for your patience. Ihope you can find my error. i'll list your steps. Then enter the screen shot of required action.
    1. On your host Mac, open the Terminal application (Finder > Applications > Utilities > Terminal);

    Just Great Parallels won't permit screen shots. now what. Im sure I followed directions.
     
  9. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    127
    Hello Dwight,
    Thank you for your feedback.
    We sent you additional steps via your email address dwxxxxxxxx@gxxxx.xxm,
    Please check it and perform the requested steps.
    Thank you!
     
  10. BrianL39

    BrianL39 Bit poster

    Messages:
    2
    Can you please advise me how to delete the same? I'm having the same exact issue as the original poster and ran all troubleshooting steps in this thread with the same results as OP.
     

    Attached Files:

  11. BrianL39

    BrianL39 Bit poster

    Messages:
    2
    Nevermind... moderator please don't approve the last message or this one. I took one more step. Deleting it this time from the applications folder and not the applications utility did the trick.
     
    Adeboye Adeotan likes this.

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