I can't update my key

Discussion in 'Licensing and Activation' started by DmitrijL2, Sep 28, 2023.

  1. DmitrijL2

    DmitrijL2 Bit poster

    Messages:
    2
    Hello. After downloading the new product version 19, I can't use my permanent key. It requires an update, but when I click on the update button, I am taken to an invalid page. Please help me upload_2023-9-28_14-1-47.png upload_2023-9-28_14-2-4.png upload_2023-9-28_14-2-29.png
     

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    DmitrijL2, Sep 28, 2023
    #1
  2. DmitrijL2

    DmitrijL2 Bit poster

    Messages:
    2
    DmitrijL2, Sep 28, 2023
    #2
  3. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    513
    Hello Dmitrij,
    Your perpetual key 986MD9-***-***-***-MWT4CE is a perpetual key for Parallels Desktop 15 that can't be used to activate Parallels Desktop 19. We have an issue in Parallels Desktop that displays all perpetual keys as Parallels Desktop 19 keys (which is confusing, I agree) and are fixing the issue in one of the upcoming updates of Parallels Desktop 19.
    To help you activate Parallels Desktop 19, kindly purchase a new key at https://www.parallels.com/desktop-upgrade/.
     
    Mikhail Ushakov, Sep 29, 2023
    #3

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