To Activate my account it is asking for a previous key but I dont have it since this is my first licence
Hello @Carlos31 , Thank you for contacting us. Please note that an Upgrade key can only be used if you have a previous license key. In this case, you would not have been able to use the upgrade key. As such, we have processed a refund for the purchase and it might take around 5-7 business days for it to be credited to your account. Meanwhile, you may purchase a FULL license key - Standard (Permanent or Subscription, or Pro (Subscription only), depending on the features you require (Please see: https://kb.parallels.com/123296) You may currently benefit from a 25% discount, ending in 4 days: https://www.parallels.com/products/desktop/buy/ Thank you!
