I have a valid license for a legacy version

Discussion in 'Installation and Configuration' started by GS_, Jan 9, 2019.

  1. GS_

    GS_ Bit Poster

    Messages:
    4
    I use my current license for a newer version on my main Mac, but I also have a license for Parallels 10 I'd like to run on my backup Mac running an older OS. When I try to validate the copy, it says my license has been 'blacklisted'. What up? Can't get a phone number to call in or an email address to contact support. I don't FaceBook or Twitter. I am a tech support that installs Parallels for many of my clients, never seen this before.
     
  2. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hello, thanks for reaching out.
    The license in question has been used multiple times to confirm multiple upgrade keys to complete activation, and so it was blacklisted.
    Depends on which Parallels version you are using. Directions for accessing live support options are here and terms of support eligibility are explained in the same article.
     
  3. MatthiasP2

    MatthiasP2 Bit Poster

    Messages:
    1
    Hi
    I got a new Mac and transferred all my data with the migration assistant. If I open up parallels it says that my license is used. If I then klick "activate on this Mac" I get the response, that the product license cannot be confirmed and that I reached the maximum amount of activations for this activation key. I've first deactivated the version on my old Mac.
    I am using a Parallels 11 Version for this Mac.

    Thanks for the help!
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,711
    Hi, we've made necessary changes with your Parallels Desktop 11 key, please check the activation issue and let us know how it works.
     
  5. Andy27

    Andy27 Bit Poster

    Messages:
    1
    Hi I am having the same issue. My old macbook is no longer working and I restored a backup on a new mac. I have a Parallels 11 Desktop license key. Please help.
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,711
    Done, please check the issue with your Parallels Desktop 11 activation.
     
  7. MannyA2

    MannyA2

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    1
    Hi I am having the same issue. My MAC was factory reset and I have Parallels 11 Desktop license key. Please help.
    Thanks
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,711
    Hi, your key has been reset, please check the issue.
     
  9. JoeyDubs

    JoeyDubs Bit Poster

    Messages:
    3
    Hi, my legacy version of Parallels 11 is saying that the key is no longer valid. I'm just trying to reinstall it on my Mac after not having used it for a while.

    Thank you!
     
  10. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,711
    Your license settings has been changed, please try to activate it again and check.
     
  11. JoeyDubs

    JoeyDubs Bit Poster

    Messages:
    3
    Hi Maria, I opened Parallels Desktop back up to entered the key, and it is saying "This activation key has expired. For details, click here."
     
  12. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,711
    Could you send me your key via the private message, please?
     
  13. JoeyDubs

    JoeyDubs Bit Poster

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    3
    I'm sorry, I do not see a private message.
     
  14. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,711
    Please reply on mine
     
  15. Shirley1

    Shirley1

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    1
    @Maria,hi, I also having this problem. I need to reset it. Can you help me?
     
  16. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,711
    Hi, your Parallels Desktop 9 key has been reset. Please check and let us know if it's now that case.
     

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