I have not received an email with my license key.

Discussion in 'General Questions' started by pippii, Dec 5, 2022.

  1. pippii

    pippii Bit poster

    Messages:
    3
    Tell me about it.
    I paid for Parallels Desktop for Mac via paypal, but I have not received an email with my license key.
    What should I do?

    Purchased Products:parallels Desktop 18 for Mac
    Invoice ID :#369923875
     
  2. pippii

    pippii Bit poster

    Messages:
    3
    私は自分で問題を解決したことをお知らせします。
    また、cleverbridge Inc. に連絡したところ、購入を確認し、プロダクト キーを送ってくれました。

    メールが届かないのは、ライセンス購入時に登録したメールアドレスが間違っていたためです。

    他にご不明な点がございましたら、フォーラムでご連絡いたします。
    ご助力ありがとうございます。
     
  3. pippii

    pippii Bit poster

    Messages:
    3
    I am pleased to inform you that I have solved the problem myself.
    I also contacted cleverbridge Inc. and they were able to confirm my purchase and send me the product key.

    The reason I did not receive the email was because the email address I registered when I purchased the license was incorrect.

    If I have any further questions, I will contact you on the forum.
    Thank you very much for your help.
     

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