I just purchased the pro version and it has been the biggest issue in my life

Discussion in 'Installation and Configuration' started by FernandoC5, May 17, 2023.

  1. FernandoC5

    FernandoC5

    Messages:
    1
    I download and istalled parallels, first issue was it was not connecting to a network, I am connected to my wifi but windows 11 is not recognising.

    then I deleted everything and reinstalled, and I'm having the same issue, over and over again

    I looked up a video were I was able to enter but know I don't have connection and support is never available I'm unable to communicate with somebody to help me.

    PLEASE HELP ME ASAP.
     
    FernandoC5, May 17, 2023
    #1
  2. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    57
    Hello,
    Thank you for your feedback.
    To let us better understand the situation, please perform the following steps:
    1. Reproduce the issue.
    2. Collect a technical report (click the Parallels icon on top of the Mac menu bar > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID
    Thanks!
     
    Ashley Chumun, Jun 5, 2023 at 5:05 AM
    #2

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