I need Activations Reset...

J

JeremyS13

Bit poster
Hello,

I have a subscription and am trying to use Toolbox on Windows (I use Virtualization on Mac) and am getting a message that Toolbox has been activated on 3 different machines and needs an additional license.
I assure you, there is one machine with it, and only one. Can I have my activations reset?

As an aside, it would be far more ideal if Parallels let you manage this yourself. This is an incredible inconvenience to deal with online support over. I didn't even find a support number.
 
JeremyS13 said:
Hello,

I have a subscription and am trying to use Toolbox on Windows (I use Virtualization on Mac) and am getting a message that Toolbox has been activated on 3 different machines and needs an additional license.
I assure you, there is one machine with it, and only one. Can I have my activations reset?

As an aside, it would be far more ideal if Parallels let you manage this yourself. This is an incredible inconvenience to deal with online support over. I didn't even find a support number.
Click to expand...
Greetings,
Thank you for posting on Parallels Forum.
We've made a few tweaks. Your issue should be addressed.
If the issue still persists, reproduce the issue and collect a technical report as per: http://kb.parallels.com/en/124107
Then copy 9-digit ID of the report and provide it in a reply message.
Wishing you a great week ahead!
 
Having the same issue as JeremyS13 had last year. Trying to activate. Toolbox on a new Mac and am getting a message that "Toolbox has been activated on 3 different machines" and needs an additional license. Can you assist? I agree with Jeremy: hard to figure out support options here - thanks in advance!
 
JerryH14 said:
Having the same issue as JeremyS13 had last year. Trying to activate. Toolbox on a new Mac and am getting a message that "Toolbox has been activated on 3 different machines" and needs an additional license. Can you assist? I agree with Jeremy: hard to figure out support options here - thanks in advance!
Click to expand...

Hello Jerry,

Apologies for the delay in response.

Please be informed that we have made the neccessary changes on our end and you may now make use of your license.
 
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