I purchased last Nov 25, 2016 a Parallels Desktop 12. By the time, I input the activation key it needs the previous version's activation key. After a month of finding the previous activation key's copy, still can't find it. Maybe it was thrown away or whatsoever. Can someone from Parallels help me? my email ad is " florentinojrevasco@yahoo.com " Thank you
Hey, we've sent you key in private messages. But we've only find the Parallels Desktop 9 license, and according to the Tech Guarantee only Parallels Desktop 10 and 11 users are eligible for the upgrade price. In this case we can suggest you to get a refund for your Parallels Desktop 12 upgrade key and then purchase the full version.
