I see the string "UUU" in Unit Converter all the time

Discussion in 'Parallels Toolbox for Mac' started by Karl-KoenigK, Jun 6, 2024.

  1. Karl-KoenigK

    Karl-KoenigK Bit poster

    Messages:
    6
    I have Parallels installed on my M1 MacBook Pro (2020, Sonoma 14.5) and Unit Converter is displaying "UUU" in the entry field (see attachment). I can delete it but it comes back. Annoying.
    Anyone seen this and knows how to fix it?
     

    Attached Files:

  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    462
    Hello Karl,

    Please collect a Technical report for our investigation.

    To do this, reproduce the issue and collect a technical report (click the Parallels Toolbox icon > Settings (Gear) icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.

    Additionally, please collect Toolbox logs using the following steps:

    1. On your host Mac, Open Terminal on your Mac (Applications > Utilities > Terminal) and execute the following commands one after another:

    cd ~/Desktop && zip -r ToolboxLogs.zip ~/Library/Logs/prl.toolbox/

    2. Upload the ToolboxLogs.zip files to https://alludo-support-fileshare.az...Share?id=91f7da3d-c511-4f8f-b083-28479c221b83

    Kindly let us know as soon as the above steps have been completed.
     
  3. Karl-KoenigK

    Karl-KoenigK Bit poster

    Messages:
    6
    Report generated: ID 462701391
    Log file uploaded.
     
  4. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    462
    Hello Karl,

    Please be informed that this issue has been forwarded to our Development Team for further investigation.

    Should we receive an update, we will get back to you.
     
  5. TraneF

    TraneF Member

    Messages:
    29
    Well, don't take your time fixing this or anything. I reported this to the support account on Twitter/X back in June and still no update.
     
    Adeboye Adeotan likes this.
  6. TraneF

    TraneF Member

    Messages:
    29
    This appears to have been fixed in v7.0 of Toolbox. My system just updated itself and the problem is no longer present.
     
    Adeboye Adeotan likes this.
  7. Karl-KoenigK

    Karl-KoenigK Bit poster

    Messages:
    6
    Indeed! Glad that that's sorted out then. I use that application quite a lot and it was very annoying.

    Cookies to everyone involved!
     
    Adeboye Adeotan likes this.

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