I see the string "UUU" in Unit Converter all the time

Discussion in 'Parallels Toolbox for Mac' started by Karl-KoenigK, Jun 6, 2024.

  1. Karl-KoenigK

    Karl-KoenigK Bit poster

    Messages:
    5
    I have Parallels installed on my M1 MacBook Pro (2020, Sonoma 14.5) and Unit Converter is displaying "UUU" in the entry field (see attachment). I can delete it but it comes back. Annoying.
    Anyone seen this and knows how to fix it?
     

    Attached Files:

  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    376
    Hello Karl,

    Please collect a Technical report for our investigation.

    To do this, reproduce the issue and collect a technical report (click the Parallels Toolbox icon > Settings (Gear) icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.

    Additionally, please collect Toolbox logs using the following steps:

    1. On your host Mac, Open Terminal on your Mac (Applications > Utilities > Terminal) and execute the following commands one after another:

    cd ~/Desktop && zip -r ToolboxLogs.zip ~/Library/Logs/prl.toolbox/

    2. Upload the ToolboxLogs.zip files to https://alludo-support-fileshare.az...Share?id=91f7da3d-c511-4f8f-b083-28479c221b83

    Kindly let us know as soon as the above steps have been completed.
     
  3. Karl-KoenigK

    Karl-KoenigK Bit poster

    Messages:
    5
    Report generated: ID 462701391
    Log file uploaded.
     
  4. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    376
    Hello Karl,

    Please be informed that this issue has been forwarded to our Development Team for further investigation.

    Should we receive an update, we will get back to you.
     

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