Inability to access support

[PhiloC]

I purchased Parallels 12 yesterday. Today, I was unable to install Windows updates for Windows 7. I tried to access support and the access code on the web site is "invalid", so I cannot chat or email or call support. The company says it provides support for 30 days, but it provided support for less than 30 hours. Should I just get my money back?

 

[Pradeep@Parallels]

I purchased Parallels 12 yesterday. Today, I was unable to install Windows updates for Windows 7. I tried to access support and the access code on the web site is "invalid", so I cannot chat or email or call support. The company says it provides support for 30 days, but it provided support for less than 30 hours. Should I just get my money back?

Hello PhiloC, please follow the steps from the article to get Parallels Desktop support.
If you still face any trouble, please share us your support code in Private and we will be happy to check and help!