Inactive Subscription - but payed

Hello,
in february I transfered 49,99 EUR for Paralles Desktop for Mac (Reference number 443366006) to renew my licence. The support confirmed that the money was received on 20.02.2024. I still can't access to the software, because it says the licence is inactive.

Because I can no longer contact the support via the ticket-system (because on inactive licence) I need to write in the forum.
Could you please find a solution? I couldn't use the Software since my payment in February because of the inactive licence.

Best regards,
Tim

 

Thank you Ashley,
it works well now. As I can't use it since February, could you restart the licence 12-month-period to May?
I've sent several support mails since february, while I was not able to use the software over two months.

Thanks for solving.
Tim

 

Hi support team,

i have the same problem like Tim.
I changed my bank account. The payment was rejected.
I transferred the amount 99,98 € on the 5th Dec 2023 by myself.
Reference No.: 433072623

I tried to change the payment details but then parallels want to have the 99,98 € again.

Please reactivate the subscription.

Afterwards i would change the payment details again.

Thank you so much.

Kind regards
Stephanie

 

Hello,

I am experiencing the same issue and just wanted to figure out how I can get this squared away. Is there a support email that I can contact with my particular credentials to have you guys reactivate my account?

Just looking to get back into my parallels partition after paying for the subscription.
Thank you,
JS

 

Hello is any else having this issue

 

Hello,
in february I transfered $99.99 US for Paralles Desktop for Mac (apple store ID MLV1N121T2) to renew my licence. But my license is inactive.

 

I may 24 my card was charger for 89.99 to renew my license, but it´s expired on my panel.. Authorization
Autorización:

205859