Installation Crashes

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by EvgenyL1, Nov 27, 2023.

  1. EvgenyL1

    EvgenyL1

    Messages:
    1
    Hello,
    I have a M1 Mac and Parallels 17 Standard.
    I have been using a software called TC2000 in this setup for almost 2 years, but had to remove the app in order to reinstall it today as it stopped opening. However I could not install it - the installation process crashes with Parallels window appearing within a minute saying that a Critical Error occurred with Parallels Desktop. Any ideas what could be the problem, and what could be my steps to make things work again?

    Many thanks in advance,
    Evgeny
     
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    377
    Hello!
    In order to proceed with further investigation, kindly provide us with the below information:
    1. Reproduce the issue.
    2. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.
    Thank you!
     

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