Internet Explorer crashing

M

mkoenig

Junior Member
I am a Parallels novice. I am trying to use Windows XP in Parallels to do some crucial work on my MacBook Pro (2.6 processor with 4GB memory, OS 10.5.3). It is a web based Radiology Information System application I need to use to dictate medical/radiology reports, as well as review patient info, sign reports, etc. I use a USB microphone to dictate (Phillips SpeechMike). It is all web based, using Internet Explorer. I have set this up on a few PC's and it is working without problem on those. However, when I dictate on my MacBook Pro, the resulting dictation sounds somewhat garbled, with skipping. Everytime I complete the dictation, and immediately after the program tells me that the recorded audio file successfully uploaded, IE consistantly crashes, giving me an error message. I then have to restart IE, log back in, etc. In addition to this predictable crashing, IE often crashes while doing other things (signing reports, etc.).
The RIS company's support people haven't been able to help me, and they aren't familiar with using the site/software on Mac or familiar with Parallels.
Can someone please help me sort this out?
Thanks,
Marc
 
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SpeechMike and SpeechExec Pro software

Ok, after installing new WinXP drivers from the Philips site, everything worked perfectly.

Now I have installed the latest version of Parallels 4.0.3810 and a new problem has occurred.

Since the upgrade, SpeechExec Pro will not load. This program needs the USB dongle to start; if it's not inserted a message appears saying "cannot find a valid license". Disconnecting the dongle using parallels (or unplugging it) leads to the program failing to start, as expected.

However, when the dongle is inserted, the SpeechExec Pro simply hangs. If you disconnect the dongle in the middle of the hang, you get the "no valid license message". If you don't disconnect the dongle, no matter how long you wait, the program doesn't start.

I don't think this is a SpeechExec problem. It definitely seems related to the new Parallels version.
 
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update

Yes, it definitely looks like the problem is related to the new build of parallels.

1. the same issue occurs when running parallels on my other virtual WinXP machine. the only change made to these virtual machines is to update to the latest build of parallels.

2. uninstalling and then reinstalling the speechexec software makes no difference

3. the dongle is correctly listed in the device manager, just as it should be

despite this, speechexec no longer runs
 
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update (2)

philips helpfully provided a version of speechexec that will run without the dongle

so, the software now runs. however, the speechmike ii usb device now is not recognized

remove, clean install, reinstall drivers -- all makes no difference

if you load up speechexec with the speechmike connected to the vm -- speechexec hangs on "initializing audio components". if you load speechexec with the speechmike disconnected and then plug it in, the speechmike is not recognized by speechexec.

this really really seems to be a problem related to the new build.

any thoughts from parallels tech support?
 
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Same problem with Philips Speechexec Pro

Dear Cello,
in your last post you indicated that Philips sent you a copy that did not require the dongle, was it simply a case of emailing the company? How long did it take to resolve?

I would appreciate a swift response. My audio typist is back next week and I have had to resort to tapes!

Regards,

Mark
 
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