Invisible mouse on Fedora28

Hi,
I'am using parallels version 1.4.0 on macOSX Mojave version 10.14.2
I have a Fedora virtual machine and it worked since I update by "dnf update" fedora.
Now I lunch the virtual machine and my mouse disappear. I tried to re-install parallels tools but I got an error.
can someone help me ?

 

Hi, please provide us with the error which you got during the parallels tools installation.
And you're using Fedora28 as a guest os, right?

 

Hi,
Yes I have fedora28 as a guest os. I have the log file.

Started installation of Parallels Guest Tools version '1.4.0.19800'
installer:%0.000000

Error during report about start installation of parallels tools.
Thu Feb 7 17:37:37 +04 2019
Start installation or upgrade of Guest Tools
installer:%10.000000
installer:%20.000000
new version of parallels tools
Found Guest Tools directory: /usr/lib/parallels-tools
Umounting Shared Folders: done
Shutting down Parallels tools daemon: done
Synchronizing state of prltoolsd.service with SysV service script with /usr/lib/systemd/systemd-sysv-install.
Executing: /usr/lib/systemd/systemd-sysv-install disable prltoolsd
Removed /etc/systemd/system/multi-user.target.wants/prltoolsd.service.
Removed /etc/systemd/system/multi-user.target.wants/prltools_updater.service.
Synchronizing state of prl-x11.service with SysV service script with /usr/lib/systemd/systemd-sysv-install.
Executing: /usr/lib/systemd/systemd-sysv-install disable prl-x11
Removed /etc/systemd/system/multi-user.target.wants/prl-x11.service.
libsemanage.semanage_direct_remove_key: Removing last prlfs module (no other prlfs module exists at another priority).
libsemanage.semanage_direct_remove_key: Removing last prlvtg module (no other prlvtg module exists at another priority).
libsemanage.semanage_direct_remove_key: Unable to remove module prlfs at priority 400. (No such file or directory).
semodule: Failed!
libsemanage.semanage_direct_remove_key: Unable to remove module prlvtg at priority 400. (No such file or directory).
semodule: Failed!
libglx.so is system-provided. Skipping.
libGL.so.1 (x86_64) is system-provided. Skipping.
Remove tools according to /var/lib/parallels-tools/.backup/.tools.list file
rm /usr/lib64/xorg/modules/input/prlmouse_drv.so
rm /usr/lib64/xorg/modules/drivers/prlvideo_drv.so
rm /lib/udev/rules.d/69-xorg-prlmouse.rules
rm /usr/share/X11/xorg.conf.d/90-prlmouse.conf
rm /etc/X11/xorg.conf.d/90-prlmouse.conf
rm /etc/xdg/autostart/prlcc.desktop
rm /usr/share/autostart/prlcc.desktop
rm /usr/share/gnome/autostart/prlcc.desktop
rm /usr/share/icons/hicolor/48x48/apps/parallels-tools.png
rm /home/farez/Desktop/Parallels Shared Folders
rm /usr/bin/prltimesync
rm /usr/bin/prltoolsd
rm /etc/systemd/system//prltoolsd.service
rm /usr/bin/prlfsmountd
rm /etc/systemd/system//prltools_updater.service
rm /etc/systemd/system//prl-x11.service
rm /usr/bin/prlcc
rm /usr/bin/prldnd
rm /usr/bin/prlcp
rm /usr/bin/prlsga
rm /usr/bin/prlhosttime
rm /usr/bin/prl_showvmcfg
rm /usr/sbin/prl_nettool
rm /usr/sbin/prl_snapshot
rm /usr/bin/prlshprof
rm /usr/bin/prlshprint
rm /usr/sbin/prl-xorgconf-fixer
rm /usr/sbin/prl-opengl-switcher.sh
rm /usr/sbin/prltools_updater.sh
rm /usr/share/man/man8/mount.prl_fs.8
rm /etc/pm/sleep.d/99prltoolsd-hibernate
rm /etc/udev/rules.d/99-parallels-memory-hotplug.rules
rm /usr/bin/ptiagent-cmd
rm /usr/bin/ptiagent
rm /etc/xdg/autostart/ptiagent.desktop
rm /usr/share/autostart/ptiagent.desktop
rm /usr/share/gnome/autostart/ptiagent.desktop
rmdir: failed to remove '/etc/prltools': No such file or directory
Removing of X server configuration is skipped.

-------- Uninstall Beginning --------
Module: parallels-tools
Version: 1.4.0.19800
Kernel: 4.18.9-200.fc28.x86_64 (x86_64)
-------------------------------------

Status: Before uninstall, this module version was ACTIVE on this kernel.
Removing any linked weak-modules

prl_eth.ko.xz:
- Uninstallation
- Deleting from: /lib/modules/4.18.9-200.fc28.x86_64/extra/
rmdir: failed to remove 'extra': Directory not empty
- Original module
- No original module was found for this module on this kernel.
- Use the dkms install command to reinstall any previous module version.


prl_tg.ko.xz:
- Uninstallation
- Deleting from: /lib/modules/4.18.9-200.fc28.x86_64/extra/
rmdir: failed to remove 'extra': Directory not empty
- Original module
- No original module was found for this module on this kernel.
- Use the dkms install command to reinstall any previous module version.


prl_fs.ko.xz:
- Uninstallation
- Deleting from: /lib/modules/4.18.9-200.fc28.x86_64/extra/
rmdir: failed to remove 'extra': Directory not empty
- Original module
- No original module was found for this module on this kernel.
- Use the dkms install command to reinstall any previous module version.


prl_fs_freeze.ko.xz:
- Uninstallation
- Deleting from: /lib/modules/4.18.9-200.fc28.x86_64/extra/
rmdir: failed to remove 'extra': Directory not empty
- Original module
- No original module was found for this module on this kernel.
- Use the dkms install command to reinstall any previous module version.

depmod.....

DKMS: uninstall completed.

-------- Uninstall Beginning --------
Module: parallels-tools
Version: 1.4.0.19800
Kernel: 4.19.2-200.fc28.x86_64 (x86_64)
-------------------------------------

Status: Before uninstall, this module version was ACTIVE on this kernel.
Removing any linked weak-modules

prl_eth.ko.xz:
- Uninstallation
- Deleting from: /lib/modules/4.19.2-200.fc28.x86_64/extra/
rmdir: failed to remove 'extra': Directory not empty
- Original module
- Archived original module found in the DKMS tree
- Moving it to: /lib/modules/4.19.2-200.fc28.x86_64/extra/

prl_tg.ko.xz:
- Uninstallation
- Deleting from: /lib/modules/4.19.2-200.fc28.x86_64/extra/
rmdir: failed to remove 'extra': Directory not empty
- Original module
- Archived original module found in the DKMS tree
- Moving it to: /lib/modules/4.19.2-200.fc28.x86_64/extra/

prl_fs.ko.xz:
- Uninstallation
- Deleting from: /lib/modules/4.19.2-200.fc28.x86_64/extra/
rmdir: failed to remove 'extra': Directory not empty
- Original module
- Archived original module found in the DKMS tree
- Moving it to: /lib/modules/4.19.2-200.fc28.x86_64/extra/

prl_fs_freeze.ko.xz:
- Uninstallation
- Deleting from: /lib/modules/4.19.2-200.fc28.x86_64/extra/
rmdir: failed to remove 'extra': Directory not empty
- Original module
- Archived original module found in the DKMS tree
- Moving it to: /lib/modules/4.19.2-200.fc28.x86_64/extra/
depmod.....

Removing original_module from DKMS tree for kernel 4.19.2-200.fc28.x86_64 (x86_64)

DKMS: uninstall completed.
DKMS modules were removed successfully
Start removal of prl_eth kernel module
Error: could not unload prl_eth kernel module
Start removal of prl_tg kernel module
Error: could not unload prl_tg kernel module
Start removal of prl_fs kernel module
Error: could not unload prl_fs kernel module
Start removal of prl_fs_freeze kernel module
Error: could not unload prl_fs_freeze kernel module
Remove kernel modules according to /var/lib/parallels-tools/.backup/.kmods.list file
Remove /usr/lib/parallels-tools directory
Register service to install new Guest Tools
installer:%30.000000
Perform installation into the /usr/lib/parallels-tools directory
installer:%40.000000
make: Entering directory '/usr/lib/parallels-tools/kmods'
Will use compiler CC="cc".
Compiler version "cc (GCC) 8.2.1 20181215 (Red Hat 8.2.1-6)"
cd prl_eth/pvmnet && make CC=cc
make[1]: Entering directory '/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
make -C /lib/modules/4.20.6-100.fc28.x86_64/build M=/usr/lib/parallels-tools/kmods/prl_eth/pvmnet CC=cc
make[2]: Entering directory '/usr/src/kernels/4.20.6-100.fc28.x86_64'
CC [M] /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.o
/usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.c:194:3: error: 'struct ethtool_ops' has no member named 'get_settings'; did you mean 'get_strings'?
.get_settings = pvmnet_get_settings,
^~~~~~~~~~~~
get_strings
/usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.c:194:28: error: initialization of 'void (*)(struct net_device *, struct ethtool_drvinfo *)' from incompatible pointer type 'int (*)(struct net_device *, struct ethtool_cmd *)' [-Werror=incompatible-pointer-types]
.get_settings = pvmnet_get_settings,
^~~~~~~~~~~~~~~~~~~
/usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.c:194:28: note: (near initialization for 'pvmnet_ethtool_ops.get_drvinfo')
cc1: some warnings being treated as errors
make[2]: Leaving directory '/usr/src/kernels/4.20.6-100.fc28.x86_64'
make[1]: Leaving directory '/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
make: Leaving directory '/usr/lib/parallels-tools/kmods'
make[3]: *** [scripts/Makefile.build:292: /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.o] Error 1
make[2]: *** [Makefile:1566: _module_/usr/lib/parallels-tools/kmods/prl_eth/pvmnet] Error 2
make[1]: *** [/usr/lib/parallels-tools/kmods/prl_eth/pvmnet/Makefile.v26:11: all] Error 2
make: *** [Makefile.kmods:49: compile] Error 2
Error: could not build kernel modules
Error during report about failed installation of parallels tools.
Error: failed to upgrade Parallels Guest Tools!
2019-02-07T17:39:00+0400:

Parallels Tools 1.4.0-19800 Installer started.
2019-02-07T17:39:00+0400: Failed to setup console printk level.
2019-02-07T17:39:05+0400: execCmd: ./installer/pm.sh --check gtools [0]
Started installation of Parallels Guest Tools version '1.4.0.19800'

Error during report about start installation of parallels tools.
Thu Feb 7 17:39:09 +04 2019
Start installation or upgrade of Guest Tools
new version of parallels tools
Installed Guest Tools were not found
Perform installation into the /usr/lib/parallels-tools directory
make: Entering directory '/usr/lib/parallels-tools/kmods'
Will use compiler CC="cc".
Compiler version "cc (GCC) 8.2.1 20181215 (Red Hat 8.2.1-6)"
cd prl_eth/pvmnet && make CC=cc
make[1]: Entering directory '/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
make -C /lib/modules/4.20.6-100.fc28.x86_64/build M=/usr/lib/parallels-tools/kmods/prl_eth/pvmnet CC=cc
make[2]: Entering directory '/usr/src/kernels/4.20.6-100.fc28.x86_64'
CC [M] /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.o
/usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.c:194:3: error: 'struct ethtool_ops' has no member named 'get_settings'; did you mean 'get_strings'?
.get_settings = pvmnet_get_settings,
^~~~~~~~~~~~
get_strings
/usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.c:194:28: error: initialization of 'void (*)(struct net_device *, struct ethtool_drvinfo *)' from incompatible pointer type 'int (*)(struct net_device *, struct ethtool_cmd *)' [-Werror=incompatible-pointer-types]
.get_settings = pvmnet_get_settings,
^~~~~~~~~~~~~~~~~~~
/usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.c:194:28: note: (near initialization for 'pvmnet_ethtool_ops.get_drvinfo')
cc1: some warnings being treated as errors
make[3]: *** [scripts/Makefile.build:292: /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.o] Error 1
make[2]: Leaving directory '/usr/src/kernels/4.20.6-100.fc28.x86_64'
make[1]: Leaving directory '/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
make: Leaving directory '/usr/lib/parallels-tools/kmods'
make[2]: *** [Makefile:1566: _module_/usr/lib/parallels-tools/kmods/prl_eth/pvmnet] Error 2
make[1]: *** [/usr/lib/parallels-tools/kmods/prl_eth/pvmnet/Makefile.v26:11: all] Error 2
make: *** [Makefile.kmods:49: compile] Error 2
Error: could not build kernel modules
Error during report about failed installation of parallels tools.
Error: failed to install Parallels Guest Tools!
2019-02-07T17:39:10+0400: Started installation of Parallels Guest Tools version '1.4.0.19800'
Error during report about start installation of parallels tools.

Thu Feb 7 17:39:09 +04 2019
Start installation or upgrade of Guest Tools
/usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.c:194:3: error: 'struct ethtool_ops' has no member named 'get_settings'; did you mean 'get_strings'?
.get_settings = pvmnet_get_settings,
^~~~~~~~~~~~
get_strings
/usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.c:194:28: error: initialization of 'void (*)(struct net_device *, struct ethtool_drvinfo *)' from incompatible pointer type 'int (*)(struct net_device *, struct ethtool_cmd *)' [-Werror=incompatible-pointer-types]
.get_settings = pvmnet_get_settings,
^~~~~~~~~~~~~~~~~~~
/usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.c:194:28: note: (near initialization for 'pvmnet_ethtool_ops.get_drvinfo')
cc1: some warnings being treated as errors
make[3]: *** [scripts/Makefile.build:292: /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.o] Error 1
make[2]: *** [Makefile:1566: _module_/usr/lib/parallels-tools/kmods/prl_eth/pvmnet] Error 2
make[1]: *** [/usr/lib/parallels-tools/kmods/prl_eth/pvmnet/Makefile.v26:11: all] Error 2
make: *** [Makefile.kmods:49: compile] Error 2
Error: could not build kernel modules
Error during report about failed installation of parallels tools.
Error: failed to install Parallels Guest Tools!
2019-02-07T17:39:10+0400: execCmd: ./install --install [167]
2019-02-07T17:39:10+0400: Error: An error occurred when installing Parallels Tools. Please go to /var/log/parallels-tools-install.log for more information.
2019-02-07T17:39:18+0400: Exiting with code 1

 

Up ??I need help

 

Hi, we need more info, please generate the problem report right after the issue reproduced. Check this KB for the report generation and reply us with the report ID.

 

Hi, I sent technical reports using the guide you gave me, my ID report is : 298205956, hope that will help you.

 

Hi, any suggestion ?

 

Hi, can i can some help, I sent my technical report Monday and still no answer

 

Sorry for the delay. We've provided Parallels Engineering team with the detailed issue description. Once we get any updates we will let you know.

 

Hi, can I have an answer ?

 

Parallels Engineering team are currently working on the resolution and we will reply you with results once we received it.

 

Same here. Happens after updating the Fedora 28 software (not to Fedora 29, but just updating the installed software on Fedora 28).

 

RESOLVED: Problem solved simply enough by switching to an earlier kernel in Fedora at User Login. Apparently my dnf update DID upgrade the kernel to 5.x. So a quick switch back to original kernel and all is working perfectly again.
-------------------

Confirming: Fedora 28 installed perfectly and worked great until dnf update (not upgrade). Now the mouse is invisible in the Fedora client. Really hoping for a solution soon.​

 

It's been like that since Fedora 26, I think. It appears to be a Wayland bug. If you log out of GNOME and log back in with "GNOME on X11" session, Boxes should work better. Or, as I discovered, you can run your VMs from the command-line (qemu-kvm). It's still not perfect that way but it's more usable.
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