iPad Air Gen 4 cant connect to macOS Big Sur

[DavidM112]

Hi,
Is there any reason why iPad client cannot connect to the Mac.

1) can see the MacBook Pro in the iPad client
2) Mac is running client and is logged in / cant see how to logout anywhere
3) MacBook has sleep - NEVER
4) both connections --- cable & wifi are active
4) is there an install guide anywhere

 

[Anand48]

Hi,
Is there any reason why iPad client cannot connect to the Mac.

1) can see the MacBook Pro in the iPad client
2) Mac is running client and is logged in / cant see how to logout anywhere
3) MacBook has sleep - NEVER
4) both connections --- cable & wifi are active
4) is there an install guide anywhere

Hi, we recommend you follow the troubleshooting steps given below:
1. Make sure remote computer is always online, refer to https://kb.parallels.com/118897
2. Make sure Parallels Access is turned ON, refer to https://kb.parallels.com/116706
3. Then on the remote Mac computer, click on the Apple logo > System preferences > Security and privacy > Privacy > unlock settings by clicking padlock > on the left side scroll down and select "Screen Recording" > on the right side put a checkmark for the "Parallels Access" and "Parallels Access Agent"
4. Likewise, on the left side scroll down and select "Accessibility" > on the right side put a checkmark for the "Parallels Access" and "Parallels Access Agent"