iPad Air Gen 4 cant connect to macOS Big Sur

Hi,
Is there any reason why iPad client cannot connect to the Mac.

1) can see the MacBook Pro in the iPad client
2) Mac is running client and is logged in / cant see how to logout anywhere
3) MacBook has sleep - NEVER
4) both connections --- cable & wifi are active
4) is there an install guide anywhere

 

Hi, we recommend you follow the troubleshooting steps given below:
1. Make sure remote computer is always online, refer to https://kb.parallels.com/118897
2. Make sure Parallels Access is turned ON, refer to https://kb.parallels.com/116706
3. Then on the remote Mac computer, click on the Apple logo > System preferences > Security and privacy > Privacy > unlock settings by clicking padlock > on the left side scroll down and select "Screen Recording" > on the right side put a checkmark for the "Parallels Access" and "Parallels Access Agent"
4. Likewise, on the left side scroll down and select "Accessibility" > on the right side put a checkmark for the "Parallels Access" and "Parallels Access Agent"