Is Parallels taking its' users for granted?

F

firesong

Bit poster
Just need Parallels to clarify this for the users.

I've been using Parallels Desktop for some time since it was bundled with MacUpdate, while many of my friends who have been long-term PC users who have switched lean towards VMWare due to it's longer-term reputation overall...

Now, Parallels has got at least 2 competing products in virtualization under OS X - one of which is free and the other is the aforementioned VMWare. Interestingly, one of my better friends bought VMWare 1.x while I bought Parallels - he went with their reputation while I decided to try the upstart (Parallels was the main reason I bought the MacUpdate bundle - I find I do not use any of the other apps at all).

Now, to the main point, while VMWare offers a free upgrade to a major release (1.x to 2.x is a major release), we users of Parallels 3.x find ourselves having to buy the software, albeit at a reduced price, over again. To many users who are in countries that have stronger economic growth, it's all well and good. However, the US Dollar is pulling away from many other users in other countries, and that difference is big enough for us to re-consider, even at a "special upgrade pricing".

Frankly, I am disappointed - if I know Parallels was going to be pro-profit and charge for every single software update, then I'd have gone with the competing product and enjoyed a free upgrade. For me, I'm a student - money does not come easy.

Anyway, this ends my rant... I am pretty sure I am not the only user who feels somewhat cheated... I already have a friend who's paid for the 2.x to 3.x upgrade, and will abandon Parallels and buy a VMWare license instead - such is the disappointment in a company's failure to trust its' users advocacy of their product in conjunction with Apple's growing market share.
 
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ryanplusplus said:
Leto,

This is the release I was referring to:

http://web.archive.org/web/20070603174206/http://www.parallels.com/products/desktop/upgrade
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Ah yes.. THAT was the press release I saw too! Which was why I bought Parallels back then in the first place instead of VMWare.

Notice how it's vanished and they gave us something else instead. And that something else did not mention anything about Aero. Then again, it's on their servers, so they have every liberty to edit it - we won't know if they've done so.
 
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General said:
fromans, have you created the ticket on the Workstation issue? Provide me with its number if yes
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No I just included my Workstation complaints with all of my PD ones. Basically unless you can get a newer version of Workstation out, it's unusable for me. Linux support is just not up to par and I'd like to see those interchangeable virtual machines between platforms they talked about last year. I believe John mentioned a version 3 beta of Workstation last summer. When will we be seeing that?
 
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Tardy moderation too!!

I don't mean to jump on the bandwagon, but the last few times I have submitted to this forum it has taken, frankly, unacceptably long to be posted (let alone replied to, though this I can tolerate).

If every post is going to be moderated, then moderate! I posted what must be 6 hours ago now, maybe 4 if I'm exaggerating, but it feels like 12, and still no sign of my submission.

Clearly support is generally stretched in meeting the demand for assistance on this forum, and maybe this forced delay between submission and actual posting is a way for you guys to manage the load without inciting a bunch of frustrated rants (yes, like this). But if that is the case then there needs to be some serious thought given to the role of customer feelings in here, because lately I get the feeling that mine don't count.

We like you guys - you're always extremely helpful when you respond, impeccably polite, and frankly an indispensable resource. But we're your loyal customers and we expect your loyal support in return, and making us feel ignored is not smart business. If it's a matter of limited resources, add to them, please. For your own sake as well as ours.
 
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