Issue: "The previous activation key has not been accepted by the license server."

Discussion in 'General Questions' started by JunkaiC, Feb 10, 2021.

  1. JunkaiC

    JunkaiC Bit Poster

    Messages:
    3
    I copied and pasted the updated license for DP 16 from the dashboard, then it asked me to fill in the license for the previous version, I copied the license for DP 15 again, then I was prompted for this: "The previous activation key has not been accepted by the license server.".
    Any help would be appreciated!
    PS. I am activating on two computers, but will not use both at the same time, is this allowed?
    upload_2021-2-11_0-10-46.png
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, could you provide us with your license key via the private message please?
     
  3. JunkaiC

    JunkaiC Bit Poster

    Messages:
    3
    Could you please tell me where can I send you a private message?
     
  4. JunkaiC

    JunkaiC Bit Poster

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    3
    Hello?
     
  5. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    I've just sent you a pm, please check your inbox and reply.
     
  6. CKK

    CKK Bit Poster

    Messages:
    4
    I have the similar issue. @Maria@Parallels , could you help with this issue?
    Thanks
     
  7. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, could you provide us with your license key please?
     
  8. Tarrell__21

    Tarrell__21 Bit Poster

    Messages:
    2
    I also have the similar issue, I tried to upgrade from Parallels 16 to 17.
    Can you help me with this? @Maria@Parallels.
     
  9. RussellG6

    RussellG6 Bit Poster

    Messages:
    1
    Hi @Maria@Parallels - I am in the same boat. How do I send you my license key?
     
  10. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,032
    Hi, we have sent you a private message. Please reply over there.
     
  11. GampaA@Parallels

    GampaA@Parallels Staff Member

    Messages:
    403
    Hello @JunkaiC, we have replied you via the private message. Please replay us back.
     
  12. parallels_user_2

    parallels_user_2 Bit Poster

    Messages:
    2
    same here. pls help.
     
  13. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,032
    Hi, please provide us detailed information of the issue you are facing to assist you further.
     
  14. parallels_user_2

    parallels_user_2 Bit Poster

    Messages:
    2
    It asked me to provide the previous key, but after given it prompted: "The previous activation key has not been accepted by the license server.".
     
  15. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,032
    Hi, we have sent you a private message. Kindly help us with the both license keys over there.
     

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