Issue: "The previous activation key has not been accepted by the license server."

Discussion in 'General Questions' started by JunkaiC, Feb 10, 2021.

  1. JunkaiC

    JunkaiC Bit Poster

    Messages:
    3
    I copied and pasted the updated license for DP 16 from the dashboard, then it asked me to fill in the license for the previous version, I copied the license for DP 15 again, then I was prompted for this: "The previous activation key has not been accepted by the license server.".
    Any help would be appreciated!
    PS. I am activating on two computers, but will not use both at the same time, is this allowed?
    upload_2021-2-11_0-10-46.png
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,470
    Hello, could you provide us with your license key via the private message please?
     
  3. JunkaiC

    JunkaiC Bit Poster

    Messages:
    3
    Could you please tell me where can I send you a private message?
     
  4. JunkaiC

    JunkaiC Bit Poster

    Messages:
    3
    Hello?
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,470
    I've just sent you a pm, please check your inbox and reply.
     

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