Issue with Cisco VPN connectivity since last update

J

Jose Reyes

Bit poster
Hi,

Prior to the most recent update to the Parallels Mac Client (5.0.9308) my Macbook Pro was able to connect to Cisco VPN (Over UDP) and the connection was also picked up by the Parallels Guest OS (Windows 7).

However, since the update, the Guest OS (Windows 7) cannot pick up the VPN connection. I've tried to reset my network connection and restart a few times and nothing has worked. This is extremely important because I use Parallels/Windows 7 at work for select tools that require VPN connectivity. Also the Guest OS can access the internet, so connectivity to the Host OS doesn't seem to be an issue.

The Host OS (Snow Leopard 10.6.2 Build 10C540) is able to connect and access the VPN-only sites with no issue.

I need help as soon as possible please! Let me know if you need more.
 
It is unexpected..
Could you please try embedded to Mac OS VPN Client? It should work with it.

If you can't for some reason use Mac OS VPN Client, try to determine DNS-server for VPN, then at Windows-side, open LocalAreaConnection preferences -> TCP/IP v4 -> and make this dns-server be Primary DNS Server. Secondary should be 10.211.55.1 - Parallels Shared Networking DNS server.

If you have troubles with determine the IP-address of VPN's DNS, please please enable Verbose Logging via menu "Parallels Desktop -> Preferences -> General -> Use detailed log messages", then connect to VPN. Then try to ping from Windows some VPNd server by its name (or just access it).

After that click menu of Parallels Desktop "Help" -> "Report a Problem" and send a problem report (the description is not necessary) and post here its id.

After that disable the Verbose Logging.
 
Works, sort of

Interesting, I tried with the Mac OS VPN Client and it works, however using other VPN apps such as Shimo.app does not. I'll just use this for now I suppose.
 
Jose Reyes said:
Interesting, I tried with the Mac OS VPN Client and it works, however using other VPN apps such as Shimo.app does not. I'll just use this for now I suppose.
Click to expand...

Hm.. Thank you for this information. It will help to investigate the problem.
 
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